Customer reviews from otterbox.com
OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Average customer rating
2.2 out of 5
2.2
(87 Reviews)
Open Ratings Snapshot
Rating breakdown 87 reviews
5 Stars
17
4 Stars
6
3 Stars
7
2 Stars
7
1 Star
50
24%of customers recommend this product. 
(
19 out of 80
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Customer Rating
1 out of 5
1
Not worth your money
on April 2, 2021
Posted by: Disappointed customer
Verified Purchase:Yes
Bought it and within 3 days had a nick in it. Not worth your money. Purchase a tempered glass cover if you can.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 5, 2021
Hi there!

We're sorry to hear about your disappointment with your Alpha Flex! We greatly appreciate your feedback about the blemish on your screen protector, and we'll be sure to get your thoughts passed up the ladder to our design team. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement Alpha Flex. Feel free to call us at 1-855-688-7269, and we can get your claim started.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Easiest screen protector to put on.
on March 29, 2021
Posted by: RmdGRD
Verified Purchase:Yes
With the guide it's SOOOO easy to put on, never had a protector this easy to put on. Several times dropped and bumped my phone and not even a single blemish.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Trying for the first time
on March 27, 2021
Posted by: Emge314
Verified Purchase:Yes
Not many pattern choices. I was looking for a nice flower pattern. It was this or solid colors. Can't give any reviews on protection havnt had it long enough to drop it but have been told it's one of the best.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Overpriced screen protector
on March 26, 2021
Posted by: Dogg
Verified Purchase:Yes
Difficult to get all the bubbles out. Expected a heavier duty screen protector for the price. This thing is just a thin flexible plastic. I hope I don't have to find out if it really works because I have my doubts.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 29, 2021
Hi there!

We're sorry to hear that you were having troubles smoothing the bubbles out from under your Alpha Flex! If you're still experiencing issues with bubbling, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement screen protector. Simply call us at 1-855-688-7269, and we can get you helped out. The link below will also provide some useful tips for installation.
Rest assured, that screen protector design has been through extensive testing to ensure it will provide the level of protection you've come to expect from OtterBox products.

Alpha Flex Installation: https://youtu.be/meT2obJtuFs

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I love otterbox.
on March 23, 2021
Posted by: Cindy
Verified Purchase:Yes
Otterbein. Is lightweight and pretty it protects my new phone very well
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
DON'T WASTE YOUR MONEY!!!!
on March 22, 2021
Posted by: Patriziajhall
The kit it comes with is a great idea if only it worked properly. The edges don't stay down, allowing dust and debris to get under the screen protector. When peeling step 1 away from the screen protector, the ENTIRE screen protector pulled away from the template so I had to apply it without it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 24, 2021
Hi there!

We're sorry to hear about your troubles with the installation of your Alpha Flex! Thankfully, we have a wonderful warranty, so we're more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started. We also have a helpful video to help with installing your new screen protector that you can check out here: https://youtu.be/meT2obJtuFs

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Provided protection
on March 20, 2021
Posted by: Dee L
Verified Purchase:Yes
I was hesitant to purchase this due to reviewers who had problems with the application. However, the video on the website provides a great tutorial. I was able to apply the screen protector without difficulty. Watch the video!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great so far
on March 19, 2021
Posted by: Six_pence5
Verified Purchase:Yes
I have used otter box cases for a long time and decided to try the screen protector too. So far Ive had if for a month and its working really well. No cracks or anything yet.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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