Customer reviews from otterbox.com
OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Average customer rating
2.2 out of 5
2.2
(87 Reviews)
Open Ratings Snapshot
Rating breakdown 87 reviews
5 Stars
17
4 Stars
6
3 Stars
7
2 Stars
7
1 Star
50
24%of customers recommend this product. 
(
19 out of 80
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Customer Rating
1 out of 5
1
Poor quality
on June 17, 2023
Posted by: CarlS
Purchase two of these for two Samsung Galaxy S23 Ultras. One bubbles up down the right side of the screen. The other was ok until one drop and the screen protector protected itself and not the screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 19, 2023
Oh no! We're sorry to hear about this unusual situation with your Alpha Flex screen protectors. We're sad to hear your Galaxy S21 5G suffered from such damage under the watch of one of our products. With that said, while we design our screen protectors to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired.
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Worst screen protector EVER
on January 20, 2023
Posted by: Troy Helwig
Verified Purchase:Yes
Worst screen protector ever and impossible to install without imperfections. A complete waste of my money. The screen protector was very difficult to get off of the template and would not align with my phone properly. Now I have a screen full of bubbles and I can't even use my fingerprint sensor. I have always loved my OtterBox products, this one not so much!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 25, 2023
We're so sorry to hear you had such a frustrating experience with the Alpha Flex screen protector. We understand how annoying those imperfections on your screen can be. We specifically designed this product to work seamlessly with the unique features of your device. If you're having some trouble with your fingerprint senor, we recommend going into your device setting, clearing your fingerprint history, and resetting it with the screen protector applied to your phone. As far as those imperfections go, you should be able to remove those bubbles by gently pushing them to the edge of your screen. If these issues continue, please give our CS team a call at 1-855-688-7269 and they'd be happy to troubleshoot things with you or set you up with a replacement Alpha Flex if needed.

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Install Nightmare...Wasted Money
on September 8, 2022
Posted by: Rita the Nincompoop
I cannot believe I could not get the protector on my phone. I was determined not to mess it up so I read the instruction carefully , several times. It seemed oh so simple, or so it was supposed to be. I did not consider myself a nincompoop until I was done in by a screen protector. Now my poor phone is unprotected, sorry lil buddy. I thought by spending the extra money and buying a Name I totally trusted all would be well but I indeed was very wrong. I must now go invest in some bubble wrap and therapy. I beg you, do not suffer the same mistake I have.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 9, 2022
We're so sorry to hear your experience with the Alpha Flex screen protector was like something out of a bad dream. We've no doubt you did everything 100% as it should have been, so perhaps there was just something wonky with your particular unit.

Let's take it from the top with a brand-new warranty replacement for another go. Just ping our handy Otters through the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!

https://www.otterbox.com/en-us/warranty-begin

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Throwing Away Money
on March 26, 2022
Posted by: Bill Brutzman
Verified Purchase:Yes
Otter needs an updated video on YouTube. The old videos do not apply to the new plastic alignment mount.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 28, 2022
We appreciate the candid feedback and are sorry to disappoint with the limitations of our current instructional videos. We'll make sure the Otters who handle such online content are made aware of your specific concerns, and in the meantime, if you're in need of a fresh start with the Alpha Flex Screen Protector, please feel welcome to hit us up at 1-855-688-7269 or by way of the link below and we'll be glad to help get one in the works.

https://www.otterbox.com/en-us/warranty-claim

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Shipped Back
on March 21, 2022
Posted by: Heather
Verified Purchase:Yes
Thought the whole contraption would help put it on, ended up completely messing it up. Wasnt sticky at all, didnt stick on phone screen, got stuck on all the packaging. Sent it back and just waiting to see if they give me a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 22, 2022
We're so sorry that you had such a disappointing experience trying to install the OtterBox Alpha Flex. We wish that we'd have had the chance to work with you on a brand-new warranty replacement, which we trust would have given you no such trouble, though it sounds like you've already set things in motion for a return.

Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to help.

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
This is a screen saver extraordinaire.
on March 2, 2022
Posted by: Granny12
Verified Purchase:Yes
So glad to know my phone is protected. Otterbox products are exceptional
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Awful installation
on January 6, 2022
Posted by: Cuky88
I recently bought this product. Installation did not go well. The final peeling off of the strip pulled the protector off. And removal at the ends ripped it. Will never buy again, do not recommend. at all. poor quality design application. might protect screen well, I do not know.
Response from otterbox.comBy OtterBox, Customer Service Team, January 7, 2022
Ugh. Not at all what we had in mind for a start with the OtterBox Alpha Flex, and we are genuinely sorry you had such a rough go of it. Please feel welcome to ping our friendly Otters at 1-855-688-7269 or via the link below and we'll be glad to help get you set up with a brand-new replacement, which we trust will allow for a smooth installation.

https://www.otterbox.com/en-us/warranty-claim

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not worth the money or hassle.
on January 5, 2022
Posted by: Mark
I've always heard good things about Otterbox but never their screen protectors, and now I know why, atleast for this one in specific. The case design for your phone to sit in while you apply the protector is smart and intuitive, but the tab adhesive for the top part of the protector when you go to peel it off was FAR too strong for its own good, and stuck to the screen protector as I tried to peel it off. Came to find out that the adhesive was connected so greatly to the screen protector that it ripped off part of the top of the protector as I tried to take it off, and then it proceeded to peel off the rest of the protector from the phone, well after I had let it set in place. This led me to having to push all the bubbles out again, scratching up the front of my screen protector. This was not worth the money at all in my opinion and I'm very frustrated that I bought this thinking it would be a good product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 7, 2022
You're not wrong to expect the very best in quality from Otter, and we're sorry to hear that your recent installation experience with the Alpha Flex Screen Protector was anything but.

If you can stand to give it another go, we'd love to help get you set up with a brand-new replacement for a fresh start. Just give us a call at 1-855-688-7269 and we'll get right on the case!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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