Customer reviews from otterbox.com
OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Average customer rating
2.2
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
17
4 Stars
6
3 Stars
7
2 Stars
7
1 Star
50
24%of customers recommend this product.
(
19 out of
80)
Customer Reviews for OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Posted by: John
Verified Purchase:Yes
The installation was hoorible. It may have been me but it seems there should be aneasier way to keep the film covering from crumpling and leaving residue on the plexiglass cover. Once it was on it was filthy inside and useless.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 19, 2021
Hi, John!
We're sorry to hear that you've had troubles installing your Alpha Flex screen protector! We appreciate your feedback about the installation process, and we'll be sure to let our design team know about your frustrations. Thankfully we have a great warranty, so we're happy to get you taken care of with a replacement screen protector. Simply call us at 1-855-688-7269, and we can get your claim started. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you've had troubles installing your Alpha Flex screen protector! We appreciate your feedback about the installation process, and we'll be sure to let our design team know about your frustrations. Thankfully we have a great warranty, so we're happy to get you taken care of with a replacement screen protector. Simply call us at 1-855-688-7269, and we can get your claim started. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Fingerprint Issues
on April 16, 2021
Posted by: Steve
Galaxy S21 5G - Installation went fine. No bubbles or other issues. I increased "touch sensitivity" and re-registered my thumbprint (twice). I've tried umpteen different ways, but my Lock Screen refuses to recognize my thumbprint.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 19, 2021
Hi, Steve!
We're sorry to hear about your disappointment with your Alpha Flex! It's certainly unusual to hear that your fingerprint reader isn't working properly, and we'll be sure to let our design team know about your experience. In the meantime, give us a ring at 1-855-688-7269, and we'd be happy to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Alpha Flex! It's certainly unusual to hear that your fingerprint reader isn't working properly, and we'll be sure to let our design team know about your experience. In the meantime, give us a ring at 1-855-688-7269, and we'd be happy to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chuck
Verified Purchase:Yes
The Alpha Flex looks great in the package, but when you try to put it on the phone it is very difficult to get it to stay in place while you are removing the alignment frame and it tends to peel back off increasing the possibility of getting dust or lint under it. Also, the edges don't conform to the curved edges of the screen, so all around the perimeter there is about 1/16 of an inch flapping loose. If it hadn't been so expensive, I would just peel it off and throw it away!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 16, 2021
Hi, Chuck!
We're sorry to hear about the troubles you ran into while installing your Alpha Flex! We'll be sure to get your feedback passed to our engineers. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get you taken care of. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear about the troubles you ran into while installing your Alpha Flex! We'll be sure to get your feedback passed to our engineers. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get you taken care of. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: maximume01
Verified Purchase:Yes
The setup on how to put it on works great. Doesn't feel like it will do well protecting the screen though.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 16, 2021
Hi there!
We're glad to hear that you had an easy time installing your Alpha Flex, but we're bummed to hear that you're not feeling confident with your screen protector. Rest assured, that design has been through extensive testing to ensure it will provide your screen with the protection OtterBox is known for. If you do run into any issues with an OtterBox product, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're glad to hear that you had an easy time installing your Alpha Flex, but we're bummed to hear that you're not feeling confident with your screen protector. Rest assured, that design has been through extensive testing to ensure it will provide your screen with the protection OtterBox is known for. If you do run into any issues with an OtterBox product, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sheik
Verified Purchase:Yes
Happy I bought it.....will certainly recommend it to my friends
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
I waste mi money with this product, it does not cover my expectations
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 13, 2021
Hi, Mike!
We're sorry to hear about your disappointment with your Alpha Flex screen protector! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts along to our design team. Feel free to call us at 1-855-688-7269, and let our Customer Service Team hear about your experience!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Alpha Flex screen protector! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts along to our design team. Feel free to call us at 1-855-688-7269, and let our Customer Service Team hear about your experience!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Save your money!
on April 6, 2021
Posted by: Emily B
The Alpha Flex is just not worth the money, it bubbles during the application process, and is lifting at the edges. I've had it on for 2 days now hoping it would sort itself out, unfortunately it only got worse. I tried working the bubbles out but it left horrible lines all over the screen. If I could leave 0 stars I honestly would.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , April 7, 2021
Hi, Emily!
We're sorry to hear that you're seeing bubbles under your Alpha Flex! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to us at 1-855-688-7269, and we can get your claim started. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you're seeing bubbles under your Alpha Flex! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to us at 1-855-688-7269, and we can get your claim started. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Trav
Verified Purchase:Yes
Bought it bout a month ago and I love their cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com