Customer reviews from otterbox.com
OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Average customer rating
2.2
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
17
4 Stars
6
3 Stars
7
2 Stars
7
1 Star
50
24%of customers recommend this product.
(
19 out of
80)
Customer Reviews for OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Posted by: Ucthebest
Verified Purchase:Yes
Too early to tell shipping was stupid long and I haven't dropped my phone to see if it really works, I hope it does for 40
Written by a customer while visiting otterbox.com
Posted by: Slapstik
Verified Purchase:Yes
First kit didn't work. Otter box was good and replaced that kit. Second time went on fine but within a week, a deep scratch is showing on it. If it scratches so easily, I don't think it will last long and I'm afraid my phone will also be scratched. Not very good protection. But, their cases are great. I used my last one for a very long time with no problems.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 28, 2021
Hi there!
We're sorry to hear about the scratches on your Alpha Flex! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so if the scratches get too bad, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about the scratches on your Alpha Flex! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so if the scratches get too bad, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bruce
Verified Purchase:Yes
I've only had this protector since May 10th a brand new S21 phone. It already has flaws and a hotspot in it. It was installed with no bubbles, micro dots, dust or anyting. I only use Otterbox cases have been for probably the last 20 years oh, so I figured I would try their screen protector. I am very dissatisfied with the quality and performance after less than a month.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 28, 2021
Hey, Bruce!
We're sorry to hear about your disappointment with your Alpha Flex! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Alpha Flex! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dirt Cowboy
Verified Purchase:Yes
Everyone needs protection especially for your Screen.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Bubbles Galore!!!
on May 7, 2021
Posted by: Benj
I think the picture explains it all.....and I watched the video and followed the instructions precisely.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 10, 2021
Hi Benj,
Yikes! That's not what we like to see. We suggest using the edge of a card to try and smooth out the surface. If that doesn't do the trick, give us a ring at 1-855-688-7269 and we'll help with a replacement that is sure to create a smoother experience.
Kindly,
OtterBox Customer Service Team
Yikes! That's not what we like to see. We suggest using the edge of a card to try and smooth out the surface. If that doesn't do the trick, give us a ring at 1-855-688-7269 and we'll help with a replacement that is sure to create a smoother experience.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst Screen Protector Ever
on April 22, 2021
Posted by: Mell
Purchased two of these screen protectors thinking for that price it would go on like magic. Was I ever wrong. It was absolutely horrible to get on the phone without bubbles and goop all over. They were the worst screen protectors I've ever used and the instructions were not very good either especially for the price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 23, 2021
Hi there!
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Blackjack90
Verified Purchase:Yes
I bought this to go along with an otterbox case, when it arrived I spent a good 30 minutes watching the installation video, cleaning the glass table where I was going to apply it, and making sure I followed all the instructions to apply it, and even then, it did not go on perfectly and provides inadequate protection around the screen edges.
I now have a brand new phone, with a jacked up screen protector, a waste of $$, and no instructions on how to remove it so I can even try again if I buy it again.
Also I am extremely disappointed in how it doesn't even line up and protect the edges. I had great experience with an otterbox case for my previous phone for many years, but noticed that since the little area around the home button is left exposed, it will get scratched up through daily use and will and leave an obvious spot on an otherwise perfectly protected device.
Would not buy this screen protector again, I would buy a different one instore and have them install it. Making sure that it actually protects the entire screen and not a 2mm gap towards the bottom and sides.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , April 23, 2021
Hi there!
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector!
Best,
OtterBox Customer Service Team
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: EmBack
Verified Purchase:Yes
I boight this a month ago and Im not too hapoy about it. There are bubbles in it that CANNOT be worked out, you can get something thats better quality for a lower price
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 23, 2021
Hi there!
We're sorry to hear about the frustration you experienced with your Alpha Flex installation! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustration you experienced with your Alpha Flex installation! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com