Customer reviews from otterbox.com
OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Average customer rating
2.2
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
17
4 Stars
6
3 Stars
7
2 Stars
7
1 Star
50
24%of customers recommend this product.
(
19 out of
80)
Customer Reviews for OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Posted by: Nairobi254
Verified Purchase:Yes
I bought this screen protector for my new phone. It was easy to install except the tab to the right needs trimming when using otterbox phone case. So far im satisfied with my purchase
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, June 28, 2021
Awesome to hear the Alpha Flex Screen Protector is overwise working out great, and we'll be sure to pass along your concerns about that tab to our design team for their reference going forward! If we can ever be of any Otter assistance down the road, just give us a quick call at 1-855-688-7269 and we’ll always be happy to help!
Cheers!
OtterBox Customer Service Team
Cheers!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: wec73
Verified Purchase:Yes
I haven't put this through rigorous testing yet, but I miss the older LifeProof cases that fully enclose the phone. I would love for my screen to be protected without buying an additional screen cover, and would love for the camera lenses to be protected.
Pros: Exploring, Skiing, mountain biking, Camping, Road Cycling, Hiking, Rock Climbing
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, June 29, 2021
Hi there!
We're sorry to hear that you're feeling a little let down with your recent LifeProof purchase! We appreciate your feedback, and we'll be sure to let our engineers know you'd like to see more cases for your device with built-in screen protection. Keep in mind, we have a great warranty, so if anything happens with your current case or Alpha Flex, feel free to call us at 1-888-533-0735 for some help!
Best,
LifeProof Customer Service Team
We're sorry to hear that you're feeling a little let down with your recent LifeProof purchase! We appreciate your feedback, and we'll be sure to let our engineers know you'd like to see more cases for your device with built-in screen protection. Keep in mind, we have a great warranty, so if anything happens with your current case or Alpha Flex, feel free to call us at 1-888-533-0735 for some help!
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ChristineC
Verified Purchase:Yes
I followed the instructions to the letter. Unfortunately, there was no perforations between the glass film and the mask so I ended up not being able to apply the film to the glass, and, when I tried to separate the pieces my fingerprints stuck to the film, rendering it unusable. Really hoping I can get a replacement!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 24, 2021
Hi, Christine!
We're sorry to hear about your disappointment with your Alpha Flex! We appreciate your feedback about the installation process, and we'll be sure to let our engineers know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Alpha Flex! We appreciate your feedback about the installation process, and we'll be sure to let our engineers know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Terrible to Apply
on June 21, 2021
Posted by: Krystie
I followed all of the directions exactly as indicated. Impossible to place. I just threw out a lot of money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 22, 2021
Hi, Krystie!
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement Alpha Flex. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement Alpha Flex. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
garvage
on June 20, 2021
Posted by: cheese
did everything the video told me to do to a t and there was nothing
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 22, 2021
Hi there!
We're sorry to hear that you had some trouble with the installation of your Alpha Flex! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
We're sorry to hear that you had some trouble with the installation of your Alpha Flex! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Defected
on June 12, 2021
Posted by: Kess
Purchased this 2 days ago. I watched the video and followed the instructions. The protector would not peal away from the protective film (labeled 1). Very disappointed, thought this application would have been smooth coming from Outterbox and at this price point.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 15, 2021
Hi there!
We're sorry to hear about your disappointment with your Alpha Flex! We appreciate your feedback about the installation of your screen protector, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Alpha Flex! We appreciate your feedback about the installation of your screen protector, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Disappointed
on June 6, 2021
Posted by: Rocko2021
Bought this an hour ago. Watched the installation video. & I'm so frustrated. The screen protector is peeling from the edges. It has a ton of bubbles. And it looks like the Squeegee has already scratched the protector.
I buy all my phone cases through OtterBox. So I had high hopes. But this purchase was a Major disappointment.
I buy all my phone cases through OtterBox. So I had high hopes. But this purchase was a Major disappointment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 9, 2021
Hi there!
We're sorry to hear that there was some trouble with the installation of your Alpha Flex! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
We're sorry to hear that there was some trouble with the installation of your Alpha Flex! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I bought this screen protector and followed the installation instructions. Unfortunately it looks terrible and has bubbles and strange marks even after I've used the squeegee and my finger to push out the air. On the positive side, the screen is responsive and the fingerprint sensor does work.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 7, 2021
Hey, Sarah!
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com