Customer reviews from otterbox.com
OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Average customer rating
2.2
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
17
4 Stars
6
3 Stars
7
2 Stars
7
1 Star
50
24%of customers recommend this product.
(
19 out of
80)
Customer Reviews for OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Posted by: ickymudd
Verified Purchase:Yes
I ruined a more expensive one trying to install it so I tried yours and it was mush easier to install.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Awful Product
on August 12, 2021
Posted by: Niki
I could not complete the installation because everything was attracted to the sticky side despite a clean environment (white cardboard dust from the packaging was still on the template even though I cleaned it, black particles from the template itself and black dust from the lint cloth were all attracted to it). I could not even wipe it off with water, it was just bad. Of course, I installed one of the old Otterbox screen protectors on an older phone right after with no issues. I think the flex plastic creates static that attracts more particles than the Alpha Glass.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 16, 2021
Hi, Niki!
We're sorry to hear about your troubles while installing your Alpha Flex! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles while installing your Alpha Flex! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Very easy application
on August 3, 2021
Posted by: Mike
Don't know what all the negative reviews are about. This screen saver went on very easily with the included snap over tray. Peeled the backing off and squeegeed on the screen protector. Will be ordering again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Amanda
Verified Purchase:Yes
I watched the demo video and read through the instructions multiple time and I still couldn't get this installed correctly! I still don't understand how this product did nothing !
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 4, 2021
Hi, Amanda!
We're sorry to hear about your frustration with your Alpha Flex! We appreciate your feedback about your troubles installing your screen protector, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement Alpha Flex. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Alpha Flex! We appreciate your feedback about your troubles installing your screen protector, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement Alpha Flex. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not worth it
on July 30, 2021
Posted by: wec73
I have now had three of these protectors. Two of the three would not install correctly, despite following all instructions included and watching the installation video - the actual protector cover would not peel off of the applicator. Of the protector that did work, it was fine and felt nice until my phone fell from about 1 ft height and the protector got scratched and ripped in two locations.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 2, 2021
Hi there!
We're sorry to hear about the damage to your Alpha Flex! We appreciate your feedback about your trouble with the application films, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, feel free to call us at 1-855-688-7269, and we can get you helped out with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Alpha Flex! We appreciate your feedback about your trouble with the application films, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, feel free to call us at 1-855-688-7269, and we can get you helped out with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
DO NOT BUY IT
on July 21, 2021
Posted by: Jello
I bought it 2 times and it didn't work once, instructions didn't make scene super disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 23, 2021
Hi there!
We're sorry to hear about your repeated issues with your Alpha Flex! We'll be sure to let our design team know about all the troubles you've run into with your screen protector. In the meantime, call us at 1-855-688-7269, and we'd be more than happy to get you taken care of. We do have a helpful installation video on that product page that should make that application a little easier. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear about your repeated issues with your Alpha Flex! We'll be sure to let our design team know about all the troubles you've run into with your screen protector. In the meantime, call us at 1-855-688-7269, and we'd be more than happy to get you taken care of. We do have a helpful installation video on that product page that should make that application a little easier. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cocoa38
Verified Purchase:Yes
I purchased the Otter Box about a month ago and waited to receive before even using my new phone. Phone now in the Otter Box and I love being able to see the actual color of my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeff
Verified Purchase:Yes
Hard to install. Tons of bubbles. Didn't adhere properly. Have had many similar protectors and none were as bad as this. Removed an threw away.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 29, 2021
Hey, Jeff!
We're sorry to hear that you had some trouble with bubbles on your Alpha Flex screen protector! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We do have a great warranty, but we usually require that you still have your products in hand to file a claim. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we'd be happy to see what we can get done for you. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you had some trouble with bubbles on your Alpha Flex screen protector! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We do have a great warranty, but we usually require that you still have your products in hand to file a claim. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we'd be happy to see what we can get done for you. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com