Customer reviews from otterbox.com
OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Average customer rating
2.2
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
17
4 Stars
6
3 Stars
7
2 Stars
7
1 Star
50
24%of customers recommend this product.
(
19 out of
80)
Customer Reviews for OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Posted by: karolyn54
Verified Purchase:Yes
I had no trouble putting the protector on my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Michael
Verified Purchase:Yes
I like the soft feel. No restrictions on touch sensitivity. Fits the screen area well and compliments my Commuter Case.
It comes with a positioning cell attachment.....but of course I installed the Flex screen upside-down.
Had it not been for that, I would have been very very happy.
After pulling off and reinstalling I had a few air bubbles and the corners lifting ever so slightly (MY FAULT).
Other than my complete incompetence this will do perfectly.
It comes with a positioning cell attachment.....but of course I installed the Flex screen upside-down.
Had it not been for that, I would have been very very happy.
After pulling off and reinstalling I had a few air bubbles and the corners lifting ever so slightly (MY FAULT).
Other than my complete incompetence this will do perfectly.
Written by a customer while visiting otterbox.com
Posted by: brker
Verified Purchase:Yes
Followed the instructions exactly but screen protector would not stick to the phone. When I went to pull of the top protective film it pulled the screen protector with it. Thought I got a bad one by mistake so requested another through the warranty. Second one did the same thing. Wouldn't stick to the phone and trying to remove the protective layer resulted in the protective screen breaking before the film would be removed.
Don't waste your money and go look for a different type of screen protector.
Don't waste your money and go look for a different type of screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 1, 2021
Hi there!
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement Alpha Flex. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement Alpha Flex. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Otter
Verified Purchase:Yes
Received product to find that the screen saving was nkt useable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2021
What's going on with the Alpha Flex Screen Protector you received that isn't working out as it should? Was it the installation that you were struggling with? Please feel welcome to give our friendly Otters a quick call at 1-855-688-7269, and we'll be glad to help smooth things out!
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ddenise
Verified Purchase:Yes
I would not recomend this. Very hard , in fact I could not separate the screen protector from the protective cover. I looked for videos on how to and I could not find even one for the Alpha flex, just the Alpha glass and it looked very different from what I had. waisted my money.... throw it away in trash
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 23, 2021
Hi there!
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! We appreciate your feedback about the application layers, and we'll be sure to get your thoughts passed up the ladder to our design team. We do have a great warranty, but we usually require that you still have your products in hand to file a claim. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we'd be happy to see what we can get done for you. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! We appreciate your feedback about the application layers, and we'll be sure to get your thoughts passed up the ladder to our design team. We do have a great warranty, but we usually require that you still have your products in hand to file a claim. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we'd be happy to see what we can get done for you. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: klm09
Verified Purchase:Yes
It first perfectly, beautiful color, great protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Misfortune magnet
Verified Purchase:Yes
I bought the screen protector in conjunction with the rubberized Otterbox case. I've been delighted with the Otterbox case on my old phone, so I didn't hesitate to get one for my new phone. However, the old case came with a slide-in screen protector rather than an adhesive one. Every few months dust would find its way in between the phone's glass and the protective screen, so I'd have to disassemble the entire case and clean it. Having a protective screen that adhered to the glass would eliminate that maintenance task... or so I thought.
Following the instructions, I cleaned the phone surface, fitted the self-adhesive protector to the alignment jig, and peeled off the film to expose the adhesive. But just as I was applying the screen a tiny, random flake of dust in the air settled on the phone; the instant the screen touched it, it formed a highly visible permanent pimple, about 5 times the diameter of the dust speck itself, which can not be removed because it's embedded in the adhesive. I had to remove and discard the screen protector because it can't be cleaned.
I'm going to try to find a screen protector that doesn't come with any glue on it. I may have to disassemble it two or three times a year to clean it, but at least it can be cleaned. I'm still a fan of the Otterbox case, but the self-adhering screen protector seems like a better idea in theory than in practice.
I'm going to try to find a screen protector that doesn't come with any glue on it. I may have to disassemble it two or three times a year to clean it, but at least it can be cleaned. I'm still a fan of the Otterbox case, but the self-adhering screen protector seems like a better idea in theory than in practice.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 22, 2021
Hi there!
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Eddie
Verified Purchase:Yes
The kit includes everything you need to install the screen protector.
It's easy, just watch the video included with instructions, and take your time.
It's easy, just watch the video included with instructions, and take your time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com