Customer reviews from otterbox.com
OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Average customer rating
2.2
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
17
4 Stars
6
3 Stars
7
2 Stars
7
1 Star
50
24%of customers recommend this product.
(
19 out of
80)
Customer Reviews for OtterBox - Alpha Flex Advanced Flexible Screen Protector for Samsung Galaxy S21 5G - Clear
Posted by: StevieG
Verified Purchase:Yes
The screen protector didn't last two days. I wouldn't buy it again
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 19, 2021
Hi StevieG,
Yikes! Two days?! That simply won't do by our high standards. Dial up our Otters at 1-855-688-7269 and we'll help with a replacement that is sure to last!
Best,
OtterBox Customer Service Team
Yikes! Two days?! That simply won't do by our high standards. Dial up our Otters at 1-855-688-7269 and we'll help with a replacement that is sure to last!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DAB1
Verified Purchase:Yes
OtterBox cases are sturdy. And the installation was easy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Wish I would have listened to everyone
on March 14, 2021
Posted by: HeyBooBoo
I bought this and followed the directions to a tee and there are so many darn bubbles. It looks hideous! Buyer beware. Buy a different screen protector!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 15, 2021
Hey there,
We're so sorry this Alpha Flex screen protector is suffering from some bubbles. We assure you this is anything but normal. If you're willing to give this another shot, we'd be happy to take things from the top with a warranty replacement which we trust will have no such issues going forward.
Please feel free to give us a call at (855) 688-7269 and we'll get you back on track to seamless screen security!
Sincerely,
OtterBox Customer Service Team
We're so sorry this Alpha Flex screen protector is suffering from some bubbles. We assure you this is anything but normal. If you're willing to give this another shot, we'd be happy to take things from the top with a warranty replacement which we trust will have no such issues going forward.
Please feel free to give us a call at (855) 688-7269 and we'll get you back on track to seamless screen security!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: riored
Verified Purchase:Yes
This was only screen protector offered for my phone. Although it was installed per instructions it does not completely cover the edges of the display. Makes swiping up or down a finesse move. Also it takes twice the pressure to read fingerprints
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 12, 2021
Hi riored,
We're so sorry about the trouble you're running into with this Alpha Flex screen protector. A change in dimensions or design isn't on our road map, but we're always looking for ways to improve the Otter experience, so we'd be happy to pass your feedback up the ladder to our product design team for future consideration.
In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd love to chat.
Sincerely,
OtterBox Customer Service Team
We're so sorry about the trouble you're running into with this Alpha Flex screen protector. A change in dimensions or design isn't on our road map, but we're always looking for ways to improve the Otter experience, so we'd be happy to pass your feedback up the ladder to our product design team for future consideration.
In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd love to chat.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chris50
Verified Purchase:Yes
I followed the directions for installation strictly, but 3 weeks later I still have a few small bubbles on my screen that will not rub out. Otherwise, the cut is perfect for the screen and doesn't interfere with any of the features.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 8, 2021
Hey Chris,
We're so sorry this Alpha Flex screen protector is suffering from bubbles so soon. We assure you this is anything but normal.
If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement along with some great application tips which should keep things looking smooth and seamless for a long time to come. Please feel free to give us a call at 1 (855) 688-7269 and we'll get you back on track to sturdy screen security!
Best,
OtterBox Customer Service Team
We're so sorry this Alpha Flex screen protector is suffering from bubbles so soon. We assure you this is anything but normal.
If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement along with some great application tips which should keep things looking smooth and seamless for a long time to come. Please feel free to give us a call at 1 (855) 688-7269 and we'll get you back on track to sturdy screen security!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Waste of Money
on March 4, 2021
Posted by: carogtz
Great concept but the product itself is very bad. I have installed several screen protectors and have never had the results that I had with this one. Really liked the alignment tool and the instructions but was still left with air bubbles throughout the screen. I'm a huge fan of the Otterbox cases, for every Samsung phone I have owned the Commuter and Defender cases have protected my phones but this screen protector is just horrible.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 5, 2021
Hi there!
We're sorry to hear that you're seeing bubbles under your Alpha Flex! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to us at 1-855-688-7269, and we can get your claim started. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you're seeing bubbles under your Alpha Flex! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to us at 1-855-688-7269, and we can get your claim started. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Don't put it anywhere something could touch it..
on March 3, 2021
Posted by: Missy
Purchased this screen protector since it was the only one I could find for my new S21.. went on ok with some bubbles that went away after a few days. Now every time I put in my purse or pocket it dents. You can see and feel the little dings. Not strong at all and I fear dropping my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 5, 2021
Hi, Missy!
We're sorry to hear that your Alpha Flex has been getting damaged! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Flex has been getting damaged! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrible bubbles, no instructions
on March 2, 2021
Posted by: TamTam
I bought the Defender case (great product) with this screen and I had to throw the screen away! I didn't come with any sort of instructions and when I did get it on, tge bubbles stayed! Now I see that there is a great video posted after I wasted my money......
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 3, 2021
Hi there!
We're sorry to hear that you're seeing bubbles under your Alpha Flex! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to us at 1-855-688-7269, and we can get your claim started. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you're seeing bubbles under your Alpha Flex! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to us at 1-855-688-7269, and we can get your claim started. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com