Customer reviews from otterbox.com
OtterBox - Amplify Glass Blue Light Screen Protector for Apple iPhone 12 Pro Max - Clear
Average customer rating
3.8
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
31
4 Stars
4
3 Stars
6
2 Stars
8
1 Star
7
67%of customers recommend this product.
(
34 out of
51)
Customer Reviews for OtterBox - Amplify Glass Blue Light Screen Protector for Apple iPhone 12 Pro Max - Clear
Posted by: Ksham
Verified Purchase:Yes
It started to peal away in less than a week! It is a poorly done product and definitely not worth the price!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 8, 2020
Hi Ksham,
We're so sorry about your recent experience with this Amplify Glass screen protector.
We assure you this is anything but normal. If you're willing to give this one more shot, we'd love to take things from the top with a warranty replacement along with some application tips which should ensure a seamless, long-lasting fit. Please feel free to click on over to our online Support/Warranty page below and we'll dive in with the assist!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
We're so sorry about your recent experience with this Amplify Glass screen protector.
We assure you this is anything but normal. If you're willing to give this one more shot, we'd love to take things from the top with a warranty replacement along with some application tips which should ensure a seamless, long-lasting fit. Please feel free to click on over to our online Support/Warranty page below and we'll dive in with the assist!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: H913
Verified Purchase:Yes
Directionally I really like this case however it does not function as designed. Pop socket component is recessed into the case and is therefore much more difficult to put your fingers around unless you have very skinny fingers. Given the size of the phone it does not stand up on its own with the pop socket you still have to rest it against something.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 8, 2020
Hi H913,
We're so sorry this Otter + Pop Symmetry Series case isn't meeting your expectations this time around. We designed this case with specific dimensions to maximize protection and functionality, but we understand it's not for everyone. If you're looking for something else, please feel free to check out our other iPhone 12 Pro Max cases below.
bit.ly/OBiPhone12ProMax
Best,
OtterBox Customer Service Team
We're so sorry this Otter + Pop Symmetry Series case isn't meeting your expectations this time around. We designed this case with specific dimensions to maximize protection and functionality, but we understand it's not for everyone. If you're looking for something else, please feel free to check out our other iPhone 12 Pro Max cases below.
bit.ly/OBiPhone12ProMax
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Diver Den
Verified Purchase:Yes
Shattered on very first 1 foot drop. Used with Apple Silicone MagSafe case. Otter is sending a replacement.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2020
Hi Diver Den,
We're so sorry this Amplify screen protector didn't go the distance this time around. This screen protector wasn't actually designed to be indestructible as much as it was intended to absorb the shock of drops that would've compromised your phone otherwise. We're siked that you were able to set up a warranty, and we're confident you'll be able to enjoy sturdy screen security for a long time to come!
Best,
OtterBox Customer Service Team
We're so sorry this Amplify screen protector didn't go the distance this time around. This screen protector wasn't actually designed to be indestructible as much as it was intended to absorb the shock of drops that would've compromised your phone otherwise. We're siked that you were able to set up a warranty, and we're confident you'll be able to enjoy sturdy screen security for a long time to come!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Garrett
Verified Purchase:Yes
The case is slim and beautiful on the phone. It’s a stiff plastic and not that easy to put on and take off. I’m having issues with one of the three buttons on the case. My volume down button will not work unless pressed with the finger nail really hard.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike1949
Verified Purchase:Yes
I have been using the defenders for years and have had no problems
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: EmmaAbby17
Verified Purchase:Yes
I have a wireless charger and the phone won’t charge unless I take off the pop socket even though the pop socket is built into the case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 30, 2020
Hi, Emma!
We're sorry to hear about your disappointment with your Otter+ Pop Symmetry Series case! While that case is Qi charging compatible, we do recommend removing the PopTop for the best charging experience. Additionally, we've found that OtterBox Power options tend to perform best alongside our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter+ Pop Symmetry Series case! While that case is Qi charging compatible, we do recommend removing the PopTop for the best charging experience. Additionally, we've found that OtterBox Power options tend to perform best alongside our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Joek
Verified Purchase:Yes
Works great, installing it requires good lighting and in my case good glasses. Dust free environment is important- my house is clean, windows closed, A/C off; yet still appear to have dust particles even after a few seconds after the iPhone- clean out of the box. Removing the amplify glass required tearing the box- perhaps this is where the dust came from. In any case I installed the glass on two phones- one has a tiny bubble that will not go away, but doesn’t bother me. Getting the glass on straight requires a steady hand and paying attention to the alignment all the way around- need to pull up fairly hard or the bottom of the glass may touch the case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sammy20
Verified Purchase:Yes
The phone case it’s self is fine but the device they have to put it on is horrible! Doesn’t even line up with the phone I had to reapply it 4 times and the last try I just did it without the device. Now I have air bubbles and specks. So if you get it I recommend not to use the Device that comes with it!
Response from otterbox.comBy OtterBox , Customer Service Team , November 20, 2020
Hi, Sammy!
We're sorry to hear that you had trouble with the installation of your Amplify Glass! We appreciate your feedback about the installation tool, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you had trouble with the installation of your Amplify Glass! We appreciate your feedback about the installation tool, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com