Customer reviews from otterbox.com
LifeProof - NXT Case for Google Pixel 3 XL - Black Crystal
Average customer rating
3.5
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
5
4 Stars
10
3 Stars
6
2 Stars
2
1 Star
3
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for LifeProof - NXT Case for Google Pixel 3 XL - Black Crystal
Posted by: Chelsea
Verified Purchase:Yes
I bought this case rather than the defender series of OtterBox simply because I wanted a slimmer case, but with the hope it would still be just as protected. I drop my phone a lot and need it to hold up against a bit of abuse. So far, it's held up nicely. I haven't dropped it yet, though. So hopefully, when the time comes, it'll come out fine from the ordeal.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Michael
Verified Purchase:Yes
I wish it was an actual LifeProof case, where it was waterproof as well and had a screen protector included in the case. Other than that it's pretty nice.
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, December 7, 2018
Hey Michael,
We're sorry to see that you're feeling some slight apprehension towards the NËXT series! While this particular design may not be waterproof, it does still offer intense protection against dirt, snow, and drops, while also providing direct access to your curved phone display. We're positive that the unit should successfully safeguard your Pixel 3 XL for a long time going forward! If you have any other questions, feel free to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you!
Sincerely,
LifeProof Customer Service Team
We're sorry to see that you're feeling some slight apprehension towards the NËXT series! While this particular design may not be waterproof, it does still offer intense protection against dirt, snow, and drops, while also providing direct access to your curved phone display. We're positive that the unit should successfully safeguard your Pixel 3 XL for a long time going forward! If you have any other questions, feel free to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you!
Sincerely,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jayden
Verified Purchase:Yes
Protection and sleek design are awesome on this phone. My one complaint is that the phone's mic can no longer pick up my voice saying "ok Google" to use the assistant. I can still squeeze the phone to open assistant, and open with voice if I remove the case. Otherwise a nice product. Oh and it's almost impossible to clean your phone and the inside of the case enough to really make the back look nice without dust everywhere. So an opaque backed option would be appreciated.
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, December 7, 2018
Hey Jayden,
Sorry to hear that this Google Pixel 3 XL NËXT series is having trouble working with your Google Assistant! This is definitely strange, since that case is specifically engineered to work with all device functions and features. Please feel welcome to call our LifeProof detectives at 1-888-533-0735, and they'll dive right into this mystery. We'll have this conundrum solved before you know it!
Best,
LifeProof Customer Service Team
Sorry to hear that this Google Pixel 3 XL NËXT series is having trouble working with your Google Assistant! This is definitely strange, since that case is specifically engineered to work with all device functions and features. Please feel welcome to call our LifeProof detectives at 1-888-533-0735, and they'll dive right into this mystery. We'll have this conundrum solved before you know it!
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ayns
Verified Purchase:Yes
I've had this case for just over a week now and it's not the best, there's already dust stuck inside between my phone and the plastic. I hate that I can see flecks of dust and tiny flakes inbetween the plastic and the phone. The opening for charging/headphones allows dust to get inside easily. Annoying that I have to take the case apart frequently to keep it clean. For the price I paid wishing I had spent less money.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, November 30, 2018
Hey there Ayns,
We're sorry to hear that this Pixel 3 XL is struggling with a strong dust attraction! It is odd that debris seem to enter from the charger and headphone port, since there should be a rubber cover that seals this shut. Feel free to call our LifeProof detectives at 1-888-533-0735, and they'll gladly further investigate this. We'll solve this mystery - stat!
Sincerely,
LifeProof Customer Service Team
We're sorry to hear that this Pixel 3 XL is struggling with a strong dust attraction! It is odd that debris seem to enter from the charger and headphone port, since there should be a rubber cover that seals this shut. Feel free to call our LifeProof detectives at 1-888-533-0735, and they'll gladly further investigate this. We'll solve this mystery - stat!
Sincerely,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JJenkins
Verified Purchase:Yes
I bought this a few weeks back hoping to finally have that case that would totally protect my phone while I was at work, but alas, to my discovery, it did not offer screen protection, a main priority for me. I need screen protection on my pixel 3xl
Pros: Exploring, Running, mountain biking, Camping, Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kate
Verified Purchase:Yes
I am changing from an iPhone to a Pixel 3XL and the differences in the case are significant. I will definitely be watching for the waterproof LifeProof case as it comes with a screen protector and a better means of accessing the charge port. I know we are just starting to see the Pixel 3XL, however I am disappointed in the lead time for a case, the lack of options, and the construction. I am SUPER loyal to LifeProof-it's the only case that lasts more than 6 months for me!! I am normally not an early adopter so I may be more bitter at the lack of case options and features than I should be. Overall solid case from a solid brand-just need the option for more coverage!
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, November 20, 2018
Dear Kate,
We apologize that you're feeling disappointed in our case choices for the Google Pixel 3 XL! While the NËXT series does not provide waterproof protection, it is built to keep your phone safe from dirt, snow, and intense drops - all while offering direct access to the display.
Nonetheless, we'll gladly pass your feedback along to our product design team for future consideration. Should you have any other questions going forward, please direct them to our awesome customer service team at 1-888-533-0735. They're always excited to help out!
Best,
LifeProof Customer Service Team
We apologize that you're feeling disappointed in our case choices for the Google Pixel 3 XL! While the NËXT series does not provide waterproof protection, it is built to keep your phone safe from dirt, snow, and intense drops - all while offering direct access to the display.
Nonetheless, we'll gladly pass your feedback along to our product design team for future consideration. Should you have any other questions going forward, please direct them to our awesome customer service team at 1-888-533-0735. They're always excited to help out!
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mad momma
Verified Purchase:Yes
I am very disappointed there is nothing covering the screen. Now I have to buy a screen protector. Spent a lot of money and have to spend more. Thanks LifeProof!
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, November 13, 2018
Hey there,
We sincerely apologize for any mix-up surrounding the construction of the NËXT series! The NËXT incorporates our screenless design, which allows for full contact with your display while the case protects your phone from debris, snow, and drops. If you have any additional questions or comments regarding this, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to provide further assistance!
Sincerely,
LifeProof Customer Service Team
We sincerely apologize for any mix-up surrounding the construction of the NËXT series! The NËXT incorporates our screenless design, which allows for full contact with your display while the case protects your phone from debris, snow, and drops. If you have any additional questions or comments regarding this, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to provide further assistance!
Sincerely,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: SugarcanE
Verified Purchase:Yes
Finger print magnet, dust sti gets in, make of cheap plastic as you can see the rainbow effect at certain angle. Not worth the price
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, November 13, 2018
Hi SugarcanE,
We're bummed to hear that this NËXT series isn't completely meeting expectations so far! For any sort of rainbow effect or fingerprint issue, we normally recommend using a microfiber cloth to wipe away any smudges on the case. If this isn't doing the trick, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll gladly clean things up with a warranty claim.
As for the intruding dust, we would suggest troubleshooting this by making sure that all ports and seals on the case are lined up with the device. Let us know if you have any further questions regarding this!
Sincerely,
LifeProof Customer Service Team
We're bummed to hear that this NËXT series isn't completely meeting expectations so far! For any sort of rainbow effect or fingerprint issue, we normally recommend using a microfiber cloth to wipe away any smudges on the case. If this isn't doing the trick, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll gladly clean things up with a warranty claim.
As for the intruding dust, we would suggest troubleshooting this by making sure that all ports and seals on the case are lined up with the device. Let us know if you have any further questions regarding this!
Sincerely,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com