Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Average customer rating
2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
7
4 Stars
3
3 Stars
9
2 Stars
16
1 Star
36
14%of customers recommend this product.
(
8 out of
57)
Customer Reviews for OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Customer Rating
2
Good case, terrible socket.
on October 2, 2023
Posted by: Zack
I have been an otterbox customer for many years, and have always been pleased, but this version is lacking. Not a fan of the new socket mechanism, it feels cheap and using it as a stand is impossible. The entire reason to offer this particular product is the functionality of the socket, and it’s just not up to par compared to previous offerings.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 3, 2023
Hello! We apologize if you are experiencing issues with the grip portion of your OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new grip piece or a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Good case but grip sucks
on October 1, 2023
Posted by: Cole
Junk. Thought this would be similar to the previous Pop Socket case but this is just junk. Flimsy, loose, and doesn't go up/down smoothly at all. Rubber band popped loose from the black grip in 4 days. Will be returning.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 2, 2023
Hello! We are so sorry to hear that the grip portion of your OtterGrip Symmetry Series case detached. This is not typical of this case, and we have an amazing warranty through which we would be happy to get you a brand new case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not what I expected
on October 1, 2023
Posted by: DayannaJ
Cute in color (purchased the blue one) but in 2weeks the outer grip breaks .. you spend too much money just for the purpose of the case to break … I miss the pocket sockets they used to have cause this one’s a real flop … holding it is kinda awkward and it doesn’t slide back in its original socket it’s just disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 2, 2023
Hello! We apologize that the grip portion of your OtterGrip Symmetry Series case broke. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Great idea, poor execution
on September 29, 2023
Posted by: Kprojas
The case is nice but the ottergrip is so so terrible. I am trying so hard to get used to it & I just can’t. Love how slim it is but the grip is just so bad. I miss my pop socket . Does not replace my old otterbox with the pop socket.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 2, 2023
Hello! We apologize that the transition to the OtterGrip is more difficult than anticipated. This case allows the grip feature while allowing full functionality of the MagSafe technology present in new devices. Please give our CS Team a call at 1-855-688-7269 should any questions or troubleshooting issues arise and we are most happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
5
I love this design
on September 26, 2023
Posted by: Mary
This works for me. It’s slim, MagSafe, clean lines, very modern looking. Love how it’s there if you need it - out of sight if you don’t. I’m going to have to get another one - love the color selections!
Written by a customer while visiting otterbox.com
Customer Rating
1
WORST IDEA EVER
on September 25, 2023
Posted by: Chandler
This is the worst idea Otterbox has ever come up with. The Ottergrip is terrible. Flimsy, doesn't go up or down well, uncomfortable, feels like it is going to break. Bring back the pop socket on the back. This new design is a joke. Do not waste your money on this. Get a normal otterbox case and buy a pop socket.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We apologize that the OtterGrip feature is not to you liking. If this case is not meeting your needs for the way you use the case, please know we have multiple case options. Please give our CS Team a call at 1-855-688-7269 should you have any warranty needs arise with your case or if we can answer any product questions about this case, or any of the other available options for your device.
Written by a customer while visiting otterbox.com
Customer Rating
3
BRING BACK THE POP SOCKETS!!!
on September 22, 2023
Posted by: John C
I have always used Otterbox cases for my Iphones. For my last few Iphones I have used the Symmetry case with the pop socket built in. I have to say this new OtterGrip is so far behind pop sockets its a night and day difference. The pop socket is by far more comfortable to hold than this new OtterGrip. The only good thing is you can now use mag safe attachments but I would much rather have the pop socket back than be MagSafe compatible. Gave 3 stars because its still a well built case but the Grip feels like an after thought.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We apologize that the OtterGrip features are not all you had hoped they would be. We hope in time the case will grow on you, and please know we have an amazing warranty should you have any warranty needs arise with the case in the future. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com