Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Average customer rating
2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
7
4 Stars
3
3 Stars
9
2 Stars
16
1 Star
36
14%of customers recommend this product.
(
8 out of
57)
Customer Reviews for OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Posted by: Chris
Verified Purchase:Yes
Grip broke after not even two months, unsatisfied. Case is solid and protective but ultimately not impressed for the money. Wish there was a pop socket option like my previous iPhone 10 case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, April 23, 2024
Hello, Chris! We are so sorry to hear you experienced a break with the grip part of your OtterGrip Symmetry Series case. Please reach out to our CS Team by phone or via chat, as we have an amazing warranty and are happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Rachel
Verified Purchase:Yes
The case is great like all other otterbox covers. Hard shell the only thing I dislike is the back socket. It’s the only part that feels poorly made. Its not comfortable and doesn't feel safe to use I feel like it might rip apart and drop my phone. Wish it would go back to the original round socket without the cheap plastic things coming out on the sides. It wont stay open. Flimsy back socket.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Nara
Verified Purchase:Yes
The pop socket started ripping after only a week. The case itself is high quality but the pop socket is not.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 19, 2024
Hello Nara! We are sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! We also have a chat option available on our website if that is more convenient.
Written by a customer while visiting otterbox.com
Posted by: Pamela
Verified Purchase:Yes
The grip piece has already broke after a week of using it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 5, 2024
Hello, Pamela!
We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst design
on January 29, 2024
Posted by: Ashmac
I usually love everything about otterbox but this design for the grip out was lacking and completely broke off within a month .
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 30, 2024
Hello! We are sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
New grip design is thumbs down
on January 19, 2024
Posted by: Olive2693
The case is smooth and beautiful, but the new design for the grip is really awful. I’m sad I didn’t look at the reviews first. Mine hasn’t broken yet but my main use for the pop socket was to prop it up and that isn’t an option anymore. Looking for a new case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 22, 2024
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Flimsy and Poor Quality
on January 17, 2024
Posted by: camp
While I liked this product at first, the plastic on the otter grip is starting to break. At this rate, it will totally break off in the next week. I have used it since Christmas 2023 and it is now Jan. 17th. It is flimsy quality and a very expensive case. I do not recommend as the otter grip will break off shortly.
Response from otterbox.comBy Customer Service, January 19, 2024
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Otterbox just compromised it's reputation
on January 17, 2024
Posted by: Rory
The grip part of this case broke off after just a few days sending my phone flying off a ski lift while I was holding it. Why would Otterbox get rid of the phenomenal and sturdy popsocket design they've had for the last few years? I'm so disappointed. Please just bring back that case - I was a repeat purchaser every year and now I'm questioning the quality of this brand. Looks like dozens of other people are having the same issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 17, 2024
Hello, Rory! Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com