Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Average customer rating
2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
7
4 Stars
3
3 Stars
9
2 Stars
16
1 Star
36
14%of customers recommend this product.
(
8 out of
57)
Customer Reviews for OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Posted by: Eduardo
Verified Purchase:Yes
Doesn’t stand up whenever put it on the table …..
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 12, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Camm
Verified Purchase:Yes
The pullout holder seems strong enough to keep a grip on your phone, but lacks sturdiness to actually prop it up on its side (i.e. watching videos or nightstand mode)
The plastic bands that fix the holder to the phone are easy to deform and difficult to restore to their original shape which results in difficult to retract the holder back in to the case.
The low profile is compatible with wireless charging and MagSafe accessories, and the case seems sturdy enough.
If you’re used to the pop socket version of this case then save yourself the disappointment as this won’t meet your expectations.
Response from otterbox.comBy Customer Service, October 12, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
Another winner from Otterbox! They have figured a way to incorporate MagSafe and a Pop-Up you don’t have to remove (and lose) when you need to charge it! A perfect fit for my new iPhone with a lot of protection and good looks! Very happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rachel B
Verified Purchase:Yes
I was really excited about this case because it came with its own built in “pop socket”. I love the design I got & the durability but the pop out handle is just kind of awkward. Like i’m not sure if I should be using it like a loopy or a pop socket as far as finger placement. Overall really happy with the case. And it lays flat in my tesla charger so I don’t have to remove the case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t buy
on October 4, 2023
Posted by: Bkelly
I’ve had the symmetry case on every iPhone since iPhone 6 and it’s been great. I always just added a pop scoket. A few years ago Otterbox came out with a case that had the pop socket built it. It was fantastic. Absolutely loved it. This year they decided to do their own “pop socket” and it’s awful. I immediately returned it. Definitely worse quality and flimsier.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 5, 2023
Hello! We apologize that the OtterGrip Symmetry is not to your liking. We look forward to processing that return for you. Please give our CS Team a call at 1-855-688-7269 if we may assist with finding the perfect case for your new device, as we are always happy to help.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I love this case. I was looking for something that was MagSafe and still had some type of holder I didn’t have to remove every time I wanted to use the MagSafe. This is perfect. And on top of that it’s pretty!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
So disappointed in the new design
on October 3, 2023
Posted by: JemW
As other reviews state, the grip is absolutely terrible in comparison to the previous socket cases. Not only can it be difficult to hold onto (nor is it comfortable for the fingers), but there is zero chance it works as a “stand”, and the retractable strap feels like it will certainly break at some point. When I first received the case I wanted to return it because I knew I wouldn’t like it, but I forced myself to try it out and sadly I’m guessing my return window has passed. I’ll likely be forced to purchase another MagSafe case for the same price and then a separate pop socket which will cost even more. Sigh. OtterBox I beg of you: please bring back the old design!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 5, 2023
Hello! We apologize that you are having issues utilizing the OtterGrip Symmetry Series case in the way that you had hoped to be able to. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worse case ever
on October 3, 2023
Posted by: Tayy
This case is so uncomfortable to hold. Does not pop out easy at all. There was no reason to change the old pop socket cases! If I buy a pop socket case I do so knowing it won’t go on the mag safe chargers which I do not care about. Bring back the popsocket cases!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 5, 2023
Hello! We apologize that you are experiencing issues with your OtterGrip Symmetry Series case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this issue!
Written by a customer while visiting otterbox.com