Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Average customer rating
2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
7
4 Stars
3
3 Stars
9
2 Stars
16
1 Star
36
14%of customers recommend this product.
(
8 out of
57)
Customer Reviews for OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Posted by: fDub
Verified Purchase:Yes
Great fit and feel. Magsafe feature works great. Would be nice if pop out feature could support phone on edge
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Charlie R
Verified Purchase:Yes
Dumbest design ever. It was flimsy and awkward and wouldn’t stay popped out. Go back to the integrated Pop Socket. Not everyone wants or uses the MagSafe charging.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 10, 2023
Hello! We apologize for any issues you have experienced with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: David
Verified Purchase:Yes
I love this case, I’ve been using otterbox for a long time. My biggest and only complaint is the otter grip. I was hoping it would support my phone while on its side like a pop socket can, to make it easier to watch something horizontal. Using it for an actual grip isn’t terrible, but if I knew it was kind of flimsy I would’ve just ordered a normal Symmetry case and gotten a pop socket. I do however love the yellow color and the warranty
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 10, 2023
Hello! We apologize that you are experiencing issues with the grip portion of OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: iPhone15pro
Verified Purchase:Yes
The finger strap broke off already! It's only been a couple of weeks.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 10, 2023
Hello! We apologize for the issue you have experienced with the grip portion of your OtterGrip Symmetry Series case.We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Jonathan
Verified Purchase:Yes
Pop socket on this version is not reliable. Only had it for about a week with normal use and the pop socket broke. It has two flimsy plastic pieces holding it together. Unfortunate because it was my go to case for the last phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 10, 2023
Hello! We apologize that you experienced an issue with the grip portion of the OtterGrip Symmetry Series breaking. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Lindsey
Verified Purchase:Yes
The pop socket feature on the back broke after 2 weeks of using.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 9, 2023
Hello! We apologize that the grip feature on your OtterGrip Symmetry Series has broken in such a short amount of time. This is not typical and we have a great warranty! Therefore, we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Ashley
Verified Purchase:Yes
The "MagSafe" part works terrible. It does not stay charging for more than 2-3 seconds before it stops charging for 2-3 ore seconds and then starts again. Not consistent and annoying to listen to the phone chime on and off the charger.
Response from otterbox.comBy Customer Service, October 9, 2023
Hello! We are so sorry to hear that you are experiencing issues while charging in the case. The intermittent nature of the charging issue you describe could also be attributed to a charger, so you may wish to try charging the device with the case off and see if it behaves differently. If the issue persists when in the case only, we have a great warranty and we would be most happy to assist you with warranty replacement of the case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Andre
Verified Purchase:Yes
If you like to use pop sockets this is not the solution for you. The grip that pops out feels very cheap and is only held on by 2 flimsy pieces of plastic that are not comfortable to grip. Also, the pop out grip doesn’t not allow for you to stand the phone up for viewing.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 9, 2023
Hello! We apologize for the issue you are experiencing with your OtterGrip Symmetry Series case. we are most happy to assist with troubleshooting of your case or offer warranty replacement if needed. Please give our CS Team a call at 1-855-688-7269 and we are happy to help.
Written by a customer while visiting otterbox.com