Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Average customer rating
2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
7
4 Stars
3
3 Stars
9
2 Stars
16
1 Star
36
14%of customers recommend this product.
(
8 out of
57)
Customer Reviews for OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Posted by: Jenny Brow
Verified Purchase:Yes
The back broke within the first 3 days of use—horrible design.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 24, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Kathy V
Verified Purchase:Yes
The pop out in the back doesn’t always go back in. It seems to be malfunctioning
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 24, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Broken pop socket don’t buy
on October 21, 2023
Posted by: Rosey
It’s less than a month old and the back pop socket design is already broken.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 24, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Melissa B
Verified Purchase:Yes
I have solely purchased otter box products for years now - and this holds to the same quality I have always loved from them! I love how this protects my phone. This new ‘holder’ on the back is interesting - it works well and I love that it lays flat. Only suggestion I have is for it to be 1/2” lower - it would accommodate reaching some screen area while holding with one hand a little better - and would keep fingers easily out of the way of the camera (I have seen my fingers in too many pics while I’m getting used to this - I feel it’s too close to the camera). Overall great product though and I would purchase again :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Momof3
Verified Purchase:Yes
Finger hold is very uncomfortable. The clip doesn’t stand up the phone, and the clip and finger strap broke after 2 weeks.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 19, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! Just for clarification to avoid future frustration, the grip portion of the case is not intended to function as a stand.
Written by a customer while visiting otterbox.com
Posted by: Katie
Verified Purchase:Yes
The case itself is fine, nothing special. I really liked the idea of OtterGrip, but it just doesn’t function well. It gets stretched out quickly and doesn’t stay all the way down.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 18, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Rachel
Verified Purchase:Yes
I am very disappointed. I’ve had OtterBox cases for years and loved them, but this one is terrible quality. The holder on the back broke after only a couple weeks of use.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 18, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Mandy
Verified Purchase:Yes
The holder to hold your phone broke within a week. Cheaply made.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 17, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com