Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Average customer rating
2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
7
4 Stars
3
3 Stars
9
2 Stars
16
1 Star
36
14%of customers recommend this product.
(
8 out of
57)
Customer Reviews for OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Posted by: HW81
Verified Purchase:Yes
I was a little disappointed in this product to be completely honest. The colour was not as nice as it appeared online. My biggest frustration was that the material is pretty slippery. when you are using the grip it seems okay, but I am not using it all the time. Also, I have a magnetic mount in my vehicle and even though the magnet is very strong, the case slides all over and falls off. I was really hoping this case would work for me. I love having the grip, and was looking forward to having that with out the bulk of a traditional pop socket.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 27, 2023
Hello! We hope with time and use you enjoy your OtterGrip Symmetry Series case more. If our Customer Service Team may assist with further questions or needs that arise associated with the case, please give us a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Cristian
Verified Purchase:Yes
Not happy with product.returned. Been a happy customer of otterbox for many years, I had this case for the iPhone 12 and it was great quality. They are expensive but they are worth it in my opinion. This one however it’s like otterbox just decided to be cheaper on the materials. The pop socket portion broke off within the first day. Very disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 26, 2023
Hello! We are so sorry to hear this case was not all you had hoped it would be. We are most happy to assist with your return, and our Customer Service Team would also be happy to help find a case that best meets your needs and lifestyle!
Written by a customer while visiting otterbox.com
Posted by: Jill
Verified Purchase:Yes
This thing sucks! I looooved my built in Popsocket
Otterbox, please make it for the iPhone 15. This new grip thing is flimsy and cheap and not up to Otterboxes’s normal high quality.
Otterbox, please make it for the iPhone 15. This new grip thing is flimsy and cheap and not up to Otterboxes’s normal high quality.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 26, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great case but I'm returning to Defender Series
on October 25, 2023
Posted by: Lori
Verified Purchase:Yes
I'm a devoted Otterbox phone case user. I bought the OtterGrip model this time thinking that it would be made of a material that wasn't slippery. Unfortunately, that's not true. The "grip" component is just the pop out handle on the back, which works GREAT, but I need the actual material of the entire case to be grippy to hold onto because my hands are so dry. Otterbox customer service is great and is facilitating a return for me so I can go back to my long time favourite Defender series cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TechsyTex
Verified Purchase:Yes
The pop out Stand/holder on the back doesn’t function as a stand. The case is fine and functions as a case but the holder is less than useful.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 25, 2023
Hello! We are so glad you are enjoying the case! We do apologize for any confusion, and just for clarification to avoid future frustration, the grip portion of the case is not intended to function as a stand. If our Customer Service Team may assist with any additional questions or anything further in regard to your case, please give us a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
3
Product good...buying experience needs improvement
on October 24, 2023
Posted by: Grovr1
Verified Purchase:Yes
While this item itself is pretty good (but the pop-up grip is not as comfortable as a PopSocket), the negative buying experience impacted the overall score. I will say, however, that in the end, OtterBox did make it right, and I am thankful for that.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 25, 2023
Hello! We are so sorry your purchasing experience was less than amazing. We are glad to hear in the end, everything was made right. If we may assist with anything further, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: AbbyV
Verified Purchase:Yes
Got this one when I upgraded because I LOVED my Otterbox case with the embedded Pop Socket on my last phone. Sadly, it doesn't measure up at all. The pop out is bent out of shape after 1 month of use. It is hard to get the pop out in and out and the case is wildly expensive for how cheap the pop out is made. While I like how consistently tough the Otterbox cases are, this feature, which I believe was made poorly in order to allow for magsafe charging, is disappointing. Go with another style. This one isn't worth it.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: iPhone 15 pro user
Verified Purchase:Yes
The pop out grip is very underwhelming. I thought it would function more as a pop socket does. It makes it easy to hold onto the phone, but is inconvenient to pop out, and cannot be used as a kickstand.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com