Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Average customer rating
2 out of 5
2
(71 Reviews)
Open Ratings Snapshot
Rating breakdown 71 reviews
5 Stars
7
4 Stars
3
3 Stars
9
2 Stars
16
1 Star
36
14%of customers recommend this product. 
(
8 out of 57
)
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Customer Reviews for OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Customer Rating
1 out of 5
1
Don't Buy This
on November 9, 2023
Posted by: Anonymous
Verified Purchase:Yes
Terrible design, get a PopSocket, it's 100X better.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 13, 2023
Hello, Santiago! Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Broke!
on November 7, 2023
Posted by: Sparsons
Verified Purchase:Yes
I used the case less than two months. The pop handle tore and one side broke off. I rarely used the pop stand because it would not hold my phone up. Extremely disappointing!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 13, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
service not shatterproof
on November 3, 2023
Posted by: Sorrel
Verified Purchase:Yes
Grip strap broke the next month, the new phone being shipped, cost of shipping on me
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 6, 2023
Hello Sorrel! Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty (for our products, please note it does not extend to the device itself), and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Good but expected better quality
on November 1, 2023
Posted by: Kallie
Verified Purchase:Yes
It looks good, but the band on the grip starting cracking after less than a week.
Response from otterbox.comBy Customer Service, November 2, 2023
Hello Kallie! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Worst Purchase I have ever made
on October 31, 2023
Posted by: JacobR
wow ordered this case a month ago and two weeks ago I got my new phone... already broken. The straps for the grip snapped off while holding my phone. Not worth the money and absolutely absurd I cannot return it.
Response from otterbox.comBy Customer Service, November 1, 2023
Hello, Jacob! Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Grip is not good quality
on October 30, 2023
Posted by: Laura
Verified Purchase:Yes
I love the case itself but really miss the pop-socket case. Their pull handle is already breaking and I’ve only had it for less than a month… such a shame.
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Disappointment
on October 29, 2023
Posted by: JoeTM
Verified Purchase:Yes
Long time Otterbox owner and always been so happy with the products. Unfortunately I bought this case for my new iPhone and the grip tool broke within 5 weeks. Terrible quality and really disappointed. Really frustrated customer here
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not great
on October 27, 2023
Posted by: Sarah
Verified Purchase:Yes
Both straps are already ripping within a month of purchasing.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
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