Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Average customer rating
2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
7
4 Stars
3
3 Stars
9
2 Stars
16
1 Star
36
14%of customers recommend this product.
(
8 out of
57)
Customer Reviews for OtterBox - Refurbished Excellent - OtterGrip Symmetry Case for MagSafe for Apple iPhone 15 Pro - Black
Posted by: Anonymous
Verified Purchase:Yes
The pop-up is terrible. I can’t understand why a great company like OtterBox would jeopardize relationships with loyal customers like myself by making a change like this. Please bring back the Pop-Sockets ASAP - this case is coming back.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 16, 2024
Hello! We are sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with a warranty or setting up a return.
Written by a customer while visiting otterbox.com
Posted by: Madison
Verified Purchase:Yes
Otter Grip is not my favorite. It broke quickly and not as good Pop Socket.
Response from otterbox.comBy Customer Service, January 3, 2024
Hello, Madison! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
horrible design
on December 29, 2023
Posted by: Jess77
The pop socket has broken twice on this case. It was replaced once and broke again within a matter of days! It is a horrible design and now I have to buy another expensive case to replace it.
Response from otterbox.comBy Customer Service, December 29, 2023
Hello, Jess! Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! Please mention to the friendly Otter to assists you that this is a repeat occurrence, so they can best assist you with your specific situation and offer alternative options.
Written by a customer while visiting otterbox.com
Customer Rating
1
Not like the old kind
on December 18, 2023
Posted by: Hbooth
I’ve been buying the otter box case with the pop socket for years now. The last 3 phones I’ve owned have had this case. Since they changed the pop socket design on this new case, I have been very disappointed. The pop socket is hard to get out and impossible get back in! I have to fight with it to get it to go back in. I ended up just buying a new case and separate pop socket since this one has been so frustrating. Definitely not worth the money.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 18, 2023
Hello! Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrid durability
on December 3, 2023
Posted by: ZackB
Band broke within a 5 weeks of use, as well there are multiple scratches on the case, just from me sliding my phone on my table.
Response from otterbox.comBy Customer Service, December 4, 2023
Hello, Zack! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: ErlicTheMad
Verified Purchase:Yes
Case is decent. The POP socket on back is flimsy. Case is OK but would have been happier with a Defender for all the value of the POP Socket adds to the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 30, 2023
Hello! We hope you enjoy the features of this case, and please know should you experience any future issues with the grip piece that you referenced, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement if need be. Please give our CS Team a call at 1-855-688-7269 and we are happy to help.
Written by a customer while visiting otterbox.com
Posted by: Alexandra
Verified Purchase:Yes
I haven’t even had the case a month and the pop socket (or whatever you want to call the grip in the back) is ripping off already. I’ve been avoiding using it so that it doesn’t pop all the way off. Not worth buying.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 15, 2023
Hello, Alexandra! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Wrong choice to get rid of the actual Popsocket
on November 9, 2023
Posted by: Brii13
Got this case in September when we got our Iphone 15’s. Great case but horrible idea to get rid of the actual Popsocket that lasted longer than whatever you want to call this. I really wanted this case to be it because I always buy Otterboxes for my phone since they hold up and I don’t have to be constantly buying a new one. This case was expensive and not worth the price. Now I don’t know what to do. Can you guys collaborate with Popsocket again and change the price for the sake of potential buyers?
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 13, 2023
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com