Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Black
Average customer rating
3.9
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
43
4 Stars
17
3 Stars
17
2 Stars
5
1 Star
7
76%of customers recommend this product.
(
65 out of
86)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Black
Customer Rating
3
Pop, Drop, and Roll
on May 25, 2021
Posted by: Twill
I should have read the reviews before purchasing. Yes, this thing is built like a tank, but the pop can't handle the weight of a tank. I tried every manner of popping, partial popping, angled popping, camera side down or up. If you get the angle just right (top of the pop is in, bottom of pop is out), it will stay up. Barely. It's like balancing while leaning back in a chair. Precarious.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 27, 2021
Hi there!
We're sorry to hear that you're having trouble using your Otter + Pop Defender Series case as a stand for your phone! We appreciate your feedback, and we'll be sure to get your feedback passed along to our design team. In the meantime, go ahead and give us a ring at 1-855-688-7269, and we'd be more than happy to see if a replacement case would help with this issue.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having trouble using your Otter + Pop Defender Series case as a stand for your phone! We appreciate your feedback, and we'll be sure to get your feedback passed along to our design team. In the meantime, go ahead and give us a ring at 1-855-688-7269, and we'd be more than happy to see if a replacement case would help with this issue.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: FMPooh64
Verified Purchase:Yes
Received the cover for my phone and unfortunately, we won’t mention names, a young man was playing with tools and had to fix my new phone cover. Well, let’s just say it was taken and pulled apart and cannot be put back together.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Love Otterbox
Verified Purchase:Yes
It's beautiful and protective. What a great combination!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: sbdavis515
Verified Purchase:Yes
Annoying to charge because the flap that covers charging area makes it difficult to put on my charging stand. Maybe just not have a flap there at all.
I wish it came with a built in screen protector and more colors. But the flap area annoys me so much I won’t repurchase at this time but continue to use until it gets worn out as I need the defender type protection. But I think definitely other brands that will do the job next time.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 7, 2021
Hi there!
We're sorry to hear about your disappointment with your Defender Series case! While we try to design our cases to be compatible with a wide array of third-party charging options, we can't guarantee compatibility across all options on the market. We'll be sure to get your feedback about this and the available colors passed up the ladder to our design team. As for the absence of the screen protector, our engineers' exhaustive design testing determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases.
If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series case! While we try to design our cases to be compatible with a wide array of third-party charging options, we can't guarantee compatibility across all options on the market. We'll be sure to get your feedback about this and the available colors passed up the ladder to our design team. As for the absence of the screen protector, our engineers' exhaustive design testing determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases.
If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Manshell
Verified Purchase:Yes
It is durable and it really does protect my phone from my clumsiness! I absolutely love my otter box!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
I do not like the button on back, no purpose. No e
on January 12, 2021
Posted by: Woody
Verified Purchase:Yes
I don’t like the button on the back I think it’s worthless and nope screen protection ..,scary
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 15, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Coach O
Verified Purchase:Yes
Never thought I'd get into the Pop feature but it helps a ton! Since I have been working from home, the pop feature facilitates data entry into my phone. Dropped it a couple of times in the driveway from about 3' high = no damages to my iPhone 11 and no damages or scuffs on the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jules
Verified Purchase:Yes
I’ve had an Otterbox for over 5 years now. Quality product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com