Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Black
Average customer rating
3.9
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
43
4 Stars
17
3 Stars
17
2 Stars
5
1 Star
7
76%of customers recommend this product.
(
65 out of
86)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Black
Posted by: Kodiknutson55
Verified Purchase:Yes
I bought this 2 months ago! Shipping was late. But shipped quick after!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sstarr85
Verified Purchase:Yes
Love this case perfect protection even with the kids :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Redster
Verified Purchase:Yes
My first Defender I had was in 2012. It was a bit bulkier and the rubber covering started deteriorating. Though it protected my phone well I had to stop using as the rubber cover was sagging eventually. 2021 I got another after checking them out at a store. I would say this is an improved product with it a lot slimmer and what looks like the soft covering is of a different material likely not to sag like my old one did. My phone looks great and with more color choices and the puck feature is an asset.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jsala138
Verified Purchase:Yes
I bought this case well over a month ago and I am happy that I did. The pop socket that is built in to the case is very convenient and easy to use. The case may seem bulky at first but once you use start using it you will quickly like the protection and functionality that the case offers.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chuck
Verified Purchase:Yes
The case is fine, as we’ve had numerous cases over the years. I’ve not had the glass protector long enough to know if it’s going to work or not. The pop up button on the back does not work as a stand whatsoever, no matter which side or angle you try to use it. I rarely use it to do one handed reading or texts. Disappointed in that feature.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 16, 2021
Hi, Chuck!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tami
Verified Purchase:Yes
I love the case. I’ve always felt more comfortable with otterbox. It’s so sturdy I feel like I can throw it against the wall without a panic attack. I’d recommend this to anyone. They're are two reasons for the 4 stars. One- it’s more difficult to charge your phone using a wireless charger with these. It works if you take the pop up part off. The second- is there were no instructions. I’m not the brightest crayon in the box so I expected there to be something to tell me how to work this complicated thing. I was sitting there for 20 mins before I decided to get on YouTube. I saw a video of a man putting it together and taking it apart. So I followed his steps. Thanks goodness for that bc I almost returned it thinking my phone was too big and size of the case wasn't actual to phone. After reading some reviews I’m not the only one that was stuck on that part with the same mindset of the size of the case. Aside from that this is a winner!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Camara007
Verified Purchase:Yes
I bought this case about a month ago at first I didn’t think I was going to like it. But now I love it and it’s so pretty.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: 82 Airborne
Verified Purchase:Yes
We bought new iPhone 11's last year, and wanted protection for them. Because of OtterBox prices, and not having built-in screen protection, we decided to use other brand cases, (3 different brands). My experience with OtterBox was from the Defender cases we purchased for our iPhone 6's. Loved those cases. Because of the design of the cases we seldom dropped our iPhone 6's. So using those other cases with the iPhone 11's we honestly dropped the phones more than ever within the first few months of owning them. They would slip out of our finger's because there was no grip. So we came back to the OtterBox cases, added screen protection, and were totally satisfied with the decision. My wife owns the Pop Defender Series Case, and I have the Defender Pro. Great cases, but a little pricey. Both cases need supplemental screen protection. (Still don't understand why they couldn't have the built-in screen protection). So the Prodigal Family returned to OtterBox, and have no regrets. (By the way, our old OtterBox iPhone 6 cases are still being used by other family members going on 7 years now).
I would recommend this to a friend!
Written by a customer while visiting otterbox.com