Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case & Holster for Samsung Galaxy S24 Ultra - Black
Average customer rating
4.4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
105
4 Stars
12
3 Stars
8
2 Stars
3
1 Star
11
86%of customers recommend this product.
(
92 out of
107)
Customer Reviews for OtterBox - Defender Pro Series Case & Holster for Samsung Galaxy S24 Ultra - Black
Posted by: Scottsclowder
Verified Purchase:Yes
The phone cover is fine. But the carrier sucks. In busy situations, it takes too much work to try and line it up on the two bottom tabs to lock in place. You need to have slides or something to guide it in better, I'm sure I'm not the only one that has this issue. Please fix it and believe me I'll buy another one if you do. Thank you very much.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 25, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Mandi
Verified Purchase:Yes
Sooooo rough, this case hurts my hands. Do NOT recommend, which is a bummer as I normally love otterbox.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 5, 2025
Hello, Mandi! We are so sorry to hear the texture of this case is not to your liking. We would be more than happy to set up a return and assist you with exploring some other case offerings we have that may be perfect for you! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
5
Absolutely the beat. Phone dropped 2 stories
on January 27, 2025
Posted by: John L
Verified Purchase:Yes
I have trusted otterbox on my five phones for 10 years. My son dropped his down 2 stories while they were building a commercial building, on the way down it hit a steel beam and fell into a pile of dirt and rock. It was unscathed. It didnt a crack or chip. We all agree otterbox is the best!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: katiewoof
Verified Purchase:Yes
I was actually just about to email you to inquire about exchanges. I have had an otterbox cover for years. Love and adore it. My nephew ordered me a new phone. I promptly ordered the otterbox. For the Galaxy S 24 Ultra. The phone is the Galaxy S 24. Any chance of an exchange, please?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mar Lisa
Verified Purchase:Yes
Fast, affordable. GREAT PRODUCT must have, great investment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: EC4u
Verified Purchase:Yes
Fits phone perfectly, has just enough texture for an easy grip. Works on all of my wireless chargers.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pelona
Verified Purchase:Yes
Excellent phone case! Case withstands many drops, especially with the layered protection.
Written by a customer while visiting otterbox.com
Posted by: Scott
Verified Purchase:Yes
Not a blue, more of a light purple. Same quality as usual
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 7, 2025
Hello Scott! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com