Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case & Holster for Samsung Galaxy S24 Ultra - Black
Average customer rating
4.4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
105
4 Stars
12
3 Stars
8
2 Stars
3
1 Star
11
86%of customers recommend this product.
(
92 out of
107)
Customer Reviews for OtterBox - Defender Pro Series Case & Holster for Samsung Galaxy S24 Ultra - Black
Posted by: Lisaann8699
Verified Purchase:Yes
This case protects my phone very well. The case is strong and attractive. I like the flexibility of using the kickstand or it can also be used as a clip.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Great phone protection fir a destructive owner. Thus is a repeat purchase. We have bought these for years for each phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lou Meiss
Verified Purchase:Yes
Having had an Otter Box case on another phone for several years, I figured that the case for the S26 Ultra would be as secure. Unfortunately, only having the case for a couple weeks, I have found that the "knob" that the holster clicks into is now half broken off on the Vol Control side. This only allows the holster clip to "hang onto' the rubber outer cover. Very spongy and insecure now.
It appears that the "Knob" is part of the rear cover.
It appears that the "Knob" is part of the rear cover.
Response from otterbox.comBy Customer Service, September 9, 2025
Hello! The design of the holster is created to work with the new design of the Samsung Galaxy S24 series of devices and button placements. If you are still experiencing issues, please contact our customer service team and we are more than happy to assist with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I will only use otterbox cases, they are the bestfor protecting your phone investment.
Written by a customer while visiting otterbox.com
Posted by: Matty C
Verified Purchase:Yes
No. Wrong case purchased. It has already cracked since putting it on my s23 ultra phone
Response from otterbox.comBy Customer Service, July 29, 2025
Hello, Matty! We’re so sorry to hear about the trouble with your order! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Nitty
Verified Purchase:Yes
Used it for 2 days then phone wouldn't clip on belt holster tried it both ways and still wouldn't click .
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, June 13, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Stanley
Verified Purchase:Yes
Works well in all respects. Holds phone as expected. Protective casing around phone protects the phone and glass window from shattering when accidentally falling to the ground. The clip holds the phone tightly on one's best. A good product.
Written by a customer while visiting otterbox.com
Posted by: Tony C
Verified Purchase:Yes
I don't know how many times, I missed my pocket and the phone has fallen to the sidewalk. Never even a scratch or malfunction with the Otterbox Defender.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com