Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case & Holster for Samsung Galaxy S24 Ultra - Black
Average customer rating
4.4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
105
4 Stars
12
3 Stars
8
2 Stars
3
1 Star
11
86%of customers recommend this product.
(
92 out of
107)
Customer Reviews for OtterBox - Defender Pro Series Case & Holster for Samsung Galaxy S24 Ultra - Black
Posted by: Sean G
Verified Purchase:Yes
Amazing case, fits perfect, feels secure and looks great
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bill
Verified Purchase:Yes
This case fits good and looks good. I have already dropped my new s24 ultra, phone still works like new.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John L
Verified Purchase:Yes
I have used defenders before and never had an issue with broken screens or broken phones. Even when dropped
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I swear by Otterbox. I have successfully used these cases for years. I have watched my phone accidentally drop 7 feet to concrete and not a scratch. I do my best to ensure my phone doesn't go flying off but if it did I wouldn't worry too much as long as it was in a Defender.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BIGMAR
Verified Purchase:Yes
I THINK THEY NEED TO BRING BACK THE COVER BUILT ON IT ALREADY AND THE PLASTIC ON CASE PARTS BREAKS ON ME EVERY TIME
Response from otterbox.comBy Customer Service, February 9, 2024
Hello! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs.
Written by a customer while visiting otterbox.com
Posted by: Keith
Verified Purchase:Yes
Great fit like all otter boxes but the charging tab on the bottom doesn't fit any charger very well. My last one came off. Thankfully I mostly use wireless charging unless I'm traveling for work. It really isn't designed for plug in charging.
Written by a customer while visiting otterbox.com
Posted by: Brian
Verified Purchase:Yes
Excellent case that provides outstanding protection. Perfect fit
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Did not fit the Samsung S24 Ultra
on February 4, 2024
Posted by: BigHildy53
The Galaxy S24 Ultra Case Defender Series Pro product I received did NOT fit my Samsung S24 Ultra. I could not fit my phone in no matter how much I tried. Tried short side first, long side first, no joy.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 5, 2024
Hello! We are so sorry to hear that you experienced a fit issue with your case. When putting your device into a Defender Pro Series case, you will want to ensure that you take the case apart in order to put your device in the case. A great way to start is to open the charge port cover and proceed to peel off the outer rubber shell, much like peeling an orange. Then, you will want to gently separate the hard plastic pieces into a back and a front frame. Then, you will insert your device and put the case back together. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com