Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry+ Case for MagSafe for iPhone 13 Pro Max/12 Pro Max - Stardust
Average customer rating
3.9
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
56
4 Stars
6
3 Stars
8
2 Stars
9
1 Star
13
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry+ Case for MagSafe for iPhone 13 Pro Max/12 Pro Max - Stardust
Customer Rating
3
It's Better Than Nothing
on January 13, 2022
Posted by: Mickey
from Austin, Texas
[This review was collected as part of a promotion.] I really wanted to like this. I previously had a clear case on my iphone, but found wireless charging to be a pain. Unfortunately, this case is too bulky for me, and the magsafe is blatant. I'm sure it can take a good drop or two, so I would say it's better than nothing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , January 14, 2022
Hi, Mickey!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the size of your case, and we'll be sure to let our design team hear your thoughts. If you run into any other troubles, please don't hesitate to give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the size of your case, and we'll be sure to let our design team hear your thoughts. If you run into any other troubles, please don't hesitate to give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Slim and Sleek
on January 11, 2022
Posted by: Car21
[This review was collected as part of a promotion.] I got a new iPhone 13 Pro for Christmas and was really wanting a slim sleek case and this one was perfect! I love the new blue color iPhone has available and wanted to show that off with a clear case. My only complaint is I thought the circle on the back would be raised and magnetic like other ones I’ve seen but not biggie.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
New case - slippery
on January 9, 2022
Posted by: njsurfer
Been an Otterbox user for years. New case feels oily on the back and I a worried it will slip out of my hand. Needs to be more rubbery to fell like I have a grip on the phone I just spent a lot of money on and want to protect
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2022
Thanks for the feedback on your recent time spent with the Symmetry Series+ Clear Antimicrobial case.
The difference in feel you've noticed would likely be related to the silver-based antimicrobial additive that’s integrated into the case. We do also make the original, non-antimicrobial version of the case, so perhaps that would be more to your liking. Feel free to take a closer look at that option via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max/symmetry-series--clear-case-for-magsafe/77-83667.html#prefn1=featuresRefinements&prefv1=For+MagSafe&start=1
Best,
OtterBox Customer Service Team
The difference in feel you've noticed would likely be related to the silver-based antimicrobial additive that’s integrated into the case. We do also make the original, non-antimicrobial version of the case, so perhaps that would be more to your liking. Feel free to take a closer look at that option via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max/symmetry-series--clear-case-for-magsafe/77-83667.html#prefn1=featuresRefinements&prefv1=For+MagSafe&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Slippery
on January 8, 2022
Posted by: Slomo
I love my case except for its to slippery. It falls out of my hands more than not. I would definitely change that in my opinion.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2022
Great to know you're otherwise a big fan of the Symmetry Series+ Case, though we were sorry to hear you're having some trouble keeping a handle on your iPhone while using it. We actually went with that smooth outer finish so that when not in use, one could have easier access to their device from pockets and such.
We'll be sure and pass your feedback along to our quality and design teams, and if we can be of any further Otter assistance, just give us a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
We'll be sure and pass your feedback along to our quality and design teams, and if we can be of any further Otter assistance, just give us a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Quality
on January 6, 2022
Posted by: Oleal140
[This review was collected as part of a promotion.] Amazing device protection without adding excessive bulk. Great quality and extremely durable i have been extremely pleased with this otter box performance and feel when in the hand. Offers vreat drop protection and the lip around the front of the phone is just enough to prevent the screen from taking impact. Works perfect with the magsafe charger. Overall extremely satisfied
Written by a customer while visiting otterbox.com
Customer Rating
5
Beautify simplistic
on January 5, 2022
Posted by: Anthony
from Orlando, fl
Gender:Male
[This review was collected as part of a promotion.] This is a beautiful secure case for a beautiful phone! The Iphone is beautiful and this case is a wonderful compliment to it as it is see through. It also hugs the phone snuggly so it does not feel bulky but definitely very protected!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Fits perfectly
on December 28, 2021
Posted by: Techie
from Texas
Gender:Male
[This review was collected as part of a promotion.] Got this case about a month ago a little bit before my wife's brand new iPhone 13 Pro Max. The iPhone is a beautiful phone and this case does take away from the beauty of the phone. The case fits perfectly and gives us a feeling of comfort knowing that the phone will be protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Fits great and looks even better!
on December 20, 2021
Posted by: Dadof2
from Chicago
Gender:Male
[This review was collected as part of a promotion.] The Symmetry Series+ case has a sleek protective design that fits my iPhone like a glove. Since this is a clear transparent case it allows for my phones cool color to show through, which I love! The MagSafe feature kept my iPhone connected and charging even during a bumpy car ride. Absolutely love the look, feel and protection that this case provides.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com