Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry+ Case for MagSafe for iPhone 13 Pro Max/12 Pro Max - Stardust
Average customer rating
3.9
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
56
4 Stars
6
3 Stars
8
2 Stars
9
1 Star
13
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry+ Case for MagSafe for iPhone 13 Pro Max/12 Pro Max - Stardust
Posted by: Sally
Verified Purchase:Yes
Their cases are sturdy, and the clear frame is exactly what my husband wanted!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Margie
Verified Purchase:Yes
I love the clear cover so you can actually see the color of my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brian
Verified Purchase:Yes
Product was not good due to the function button being stuck
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 14, 2025
Hello, Brian! We are so sorry to hear you experienced an issue with one of the buttons on this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Clever Me
Verified Purchase:Yes
the otterbox 13 Pro Max Works perfectly on my iPhone. I feel it’s giving me the most protection possible on my phone. I have dropped it several times and it has thoroughly protected my phone without doing any damage to the Otterbox unit. !
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I love the case it’s durable and protect my phone well.. just wish they had a little grip on the sides so when you hold it in your hands it doesn’t feel like it’s going to fall out.. MagSafe was a plus!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
would not recommend
on September 24, 2023
Posted by: Don Self
clear case turned yellow after using it about 2 mo. The case buttons parts are just plastic finish so the consistent friction will cause some damage to the surface of phone's volume and power buttons.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We are so sorry to hear that you have experienced a discoloration issue with your case. We have a great warranty and we would be more than happy to get you a brand new case to alleviate the issues you are experiencing with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Poor Magnetic strength
on September 15, 2023
Posted by: Diane
It may say it's Mag Safe, however the magnetic strength is poor.. would hardly lock onto my charger, and would not lock at all onto my car holder. returning
Response from otterbox.comBy Customer Service, September 15, 2023
Hello! We apologize that you are experiencing an issue with your case. The issues you have experienced do not sound typical for this case, and we would love to assist you with this. Please give our CS Team a call at 1-855-688-7269 and we are happy to help.
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst purchase EVER!
on August 10, 2023
Posted by: Kvwbf
Don’t waste your time with this piece of junk! Drop my phone once in this case and it shattered to pieces! I have had less expensive cases and they held up. DO NOT WASTE YOUR MONEY FOR THE HEARTBREAK AND TIME THIS WILL COST YOU IN REPLACING YOUR PHONE!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 11, 2023
Hello! We're sorry to hear about your damaged device. Our cases are very protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Written by a customer while visiting otterbox.com