Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry+ Case for MagSafe for iPhone 13 Pro Max/12 Pro Max - Stardust
Average customer rating
3.9
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
56
4 Stars
6
3 Stars
8
2 Stars
9
1 Star
13
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry+ Case for MagSafe for iPhone 13 Pro Max/12 Pro Max - Stardust
Customer Rating
2
Overpriced for No Protection Guarantee
on July 14, 2023
Posted by: erin5
I got the 12 pro max symmetry clear blue case with my new phone a couple of years ago. While it protected my phone, particularly my screen and the sides, it did not protect the back of it. I woke up at 7:30 in the morning, placed the phone on my maybe 4 foot tall bathroom counter, and it fell right off. I went to go pick up the phone and the entire back of it shattered. including the glass around the cameras. it did NOT protect my phone well, and it does not come with a protection guarantee like the new case I just purchased. NOT worth the money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 17, 2023
We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 12 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
do not buy expecting protection
on July 12, 2023
Posted by: papag
bought this thinking it was as safe as the defender case s i have always used. it isnt. dropped iphone 13 promax nad it shattered. still works but not impressed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 13, 2023
Hi there! We're sad to hear your iPhone 13 Pro Max suffered from such damage under the watch of one of our Symmetry Series+ cases. With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired.
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Lindsay
Verified Purchase:Yes
Simple yet pretty case. Very easy to get on and off.
Written by a customer while visiting otterbox.com
Posted by: Anonymous2
Verified Purchase:Yes
Using on iPhone 13 Pro Max. Started out with similarly designed Apple case. Changed to OtterBox within 6 months. The Symmetry+ has much better touch and feel — not slippery like Apple case. It is more durable and has a compact profile. It works well with Mag charging and removable Mag PopSockets if you desire more grip control. Used this style of case on previous iPhones, so I didn’t hesitate to come back to the design once they included Mag charging.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This is an excellent box. It displays the phones natural appearance while providing excellent protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Nice fitting case for an iPhone 12 ProMax with typical OB protection, and works great with Apple MagSafe products. I wash mine in the sink every couple of days just to clean it and help from discoloration like some I’ve owned in the past.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tcpalmer
Verified Purchase:Yes
Love my new red case! Its fits the phone perfect and feels high quality!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kgdoll
Verified Purchase:Yes
Case discolors way too quickly, only had for a couple months and the edges are black.
Response from otterbox.comBy OtterBox, Customer Support, February 22, 2023
Hi there! We're sorry to hear about your troubles with our Symmetry Series+ Clear case. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. If something should come up, we always recommend using warm water and mild soap to wash our cases. We've also got a great warranty to help keep things looking sharp! bit.ly/OtterWarranty
Kindly,
OtterBox Customer Service Support
Kindly,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com