Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 12 Pro Max - Stardust Glitter - Clear
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 12 Pro Max - Stardust Glitter - Clear
Posted by: MemaCookie
Verified Purchase:Yes
I have used Otterbox cases since I have had an iPhone (5). I just got the 12 pro max and because I have always used a popsocket on my phones I figured the integrated case/socket would be perfect. I find this case to be slippery and tougher to grip. The pop socket does not extend far enough to slide my fingers under for a secure hold. I think that is due to the socket base extended into the case itself. Also when using the socket as a stand the phone keeps falling over. I hope otterbox revises this case to better fit the larger and heavier iPhone 12 max.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 17, 2020
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. We appreciate your feedback about the grip of your case and the recessed PopTop, and we'll be sure to share your experience with our engineers. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. We appreciate your feedback about the grip of your case and the recessed PopTop, and we'll be sure to share your experience with our engineers. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brad
Verified Purchase:Yes
I’m in the process of returning the item now. Great case, but the pop socket is built into the case and it dips inside of it so it’s fairly flush when it’s closed, but because of that it doesn’t extend far enough out. I’ve got big hands and can barely get my fingers under the pop socket. My wife’s pop socket works fine on her phone because it’s attached to the outside of the case as opposed to built into it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 17, 2020
Hi, Brad!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the integrated PopTop, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a similar case without the addition of a built-in PopSocket, we'd suggest taking a look at our Symmetry Series case here: https://www.otterbox.com/en-us/iphone-12-pro-max/symmetry-series-clear-case/apl41-iphp20.html
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the integrated PopTop, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a similar case without the addition of a built-in PopSocket, we'd suggest taking a look at our Symmetry Series case here: https://www.otterbox.com/en-us/iphone-12-pro-max/symmetry-series-clear-case/apl41-iphp20.html
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com