Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 12 Pro Max - Stardust Glitter - Clear
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 12 Pro Max - Stardust Glitter - Clear
Posted by: Helles99
Verified Purchase:Yes
I’ve been used this case for about a week now and here is what I’ve found.
The material is tough but feels cheap. The edges have a softer material which is nice though. Unfortunately the clear case shows EVERY finger print as well. It looks dirty very fast.
It is VERY difficult to get the iPhone in and out of the case. I feel like I’m about to break my phone anytime I do either.
The worst part is the pop socket itself. The iPhone is too heavy for it. If I try to prop my phone on a table, it just falls over. I’ve tried several different positions and in 1 way I can get it to work for a few minutes but any touching of the device or movement of the table causes it to call. Then because the pop socket collapses into the case for a smooth back, which is nice, it gives little room for your fingers when holding.
My wife has one of the pink versions of this case and has the exact same issues. I would avoid this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 11, 2020
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners!
While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners!
While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jackie 48
Verified Purchase:Yes
I had a Otterbox on my iPhone 6s+. Dropped the phone several times, and the phone kept on ticking.
Naturally when I purchased my new
iPhone 12 Pro Max my first purchase was a Otterbox. I feel my new phone is protected.
Naturally when I purchased my new
iPhone 12 Pro Max my first purchase was a Otterbox. I feel my new phone is protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Number one Fre fan
Verified Purchase:Yes
This case is awesome! Not only does it look fabulous on my Gold iPhone 12 pro max but I don’t have to worry about it being protected if an accident happens. The stardust is absolute perfection, not too much, just the right amount of gold “stardust” to make the phone even more beautiful! I LOVE the built in pop grip and that it’s easily changeable to add your own pop socket and to wireless charge. Otterbox and pop socket.. together.. what’s not to LOVE?!?!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I bought this for my new iPhone 12 Max pro and it looks like a plastic clear case but it protects the phone from drops. It does not work with the wireless charger I have so I take it off at night - also difficult to take off and put on . I like the pop socket
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Riley
Verified Purchase:Yes
Perfect Fit and High Quality Product ! A must buy for IPhone 12 Pro Max owners !!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: G Money Killah
Verified Purchase:Yes
Fits like a glove, excellent design, and saves from drops. Highly recommend. This is the second phone I used this style case on (integrated pop socket). It’s worth it...go for it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dnguyen87
Verified Purchase:Yes
I like it but the 12 pro max is too heavy and the pop socket doesn’t work as a stand. Personally I feel like if there’s going to be a recessed space for the pop socket, maybe it could have been made to come out a little further for better grip. But otherwise it serves its purpose and I like that I can see the color of my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lizzy007
Verified Purchase:Yes
The front trim and buttons should be highly polished and sparkly, not dull. The iPhone 12 Pro steel is absolutely gorgeous but with this case, you can not see it.
Written by a customer while visiting otterbox.com