Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 12 Pro Max - Stardust Glitter - Clear
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 12 Pro Max - Stardust Glitter - Clear
Posted by: Jennifer
Verified Purchase:Yes
Does charge on wireless charger and pop socket fell off the 1st day.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, January 26, 2021
Hi, Jennifer!
We're sorry to hear that your PopTop fell off of your Otter + Pop Symmetry Series case! That's certainly unusual. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your PopTop fell off of your Otter + Pop Symmetry Series case! That's certainly unusual. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sad face
Verified Purchase:Yes
I really wanted to like this case - the glitter is fun and the case seems to protect well. Unfortunately the PopSocket is not strong enough for a bigger/heavier phone like the iPhone 12 Pro Max and despite following the instructions on a previous review, the phone struggles to stay up supported by the PopSocket. I have returned it as it is not fit for purpose.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 25, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We greatly appreciate your feedback about the stand feature on your OtterBox, and we'll be sure to get it passed up the ladder to our design team. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We greatly appreciate your feedback about the stand feature on your OtterBox, and we'll be sure to get it passed up the ladder to our design team. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Afalba
Verified Purchase:Yes
After installing it I discovered the wireless charging doesn’t work even if I remove the rear attachment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 19, 2021
Hi Afalba,
We're so sorry you're running into some technical difficulties with this Otter + Pop Symmetry Series case. This is strange to say the least because this case has been tested and confirmed to be compatible with Qi wireless technology.
That said, not all platforms are made the same, and there are some other dynamics that can be a factor as well, such as the placement of the device, etc. If we can be of any further assistance, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions," and we'll always do our very best to help
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry you're running into some technical difficulties with this Otter + Pop Symmetry Series case. This is strange to say the least because this case has been tested and confirmed to be compatible with Qi wireless technology.
That said, not all platforms are made the same, and there are some other dynamics that can be a factor as well, such as the placement of the device, etc. If we can be of any further assistance, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions," and we'll always do our very best to help
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: jackio3304
Verified Purchase:Yes
I’ve never owned an Otterbox but I got a new IPhone 12 so I wanted to be sure it was protected. I love this case! Now I get it that it doesn’t “prop up” on the Pop Socket well because it is such a large phone. But I still love the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: PreciousLadyR
Verified Purchase:Yes
Once I placed this order, I was sent the wrong item. I had to go to the online chat to communicate with the company due to the pandemic. The issue was corrected by sending the item I ordered plus expediting my order.
My phone looks beautiful in this case. It gives it a glitter effect. I love it! My new iPhone feels a little heavy than I am used to in a phone but with this case, it gives a lighter weight. Sound weird but true.
Thanks Otterbox!
My phone looks beautiful in this case. It gives it a glitter effect. I love it! My new iPhone feels a little heavy than I am used to in a phone but with this case, it gives a lighter weight. Sound weird but true.
Thanks Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: rosy
Verified Purchase:Yes
Pro:
1. Very sturdy, definitely able to protect the cell phone. Highly recommend for the quality
2. The dust sand color is very nice, make my iphone shining
3. The pop up is great, as iPhone 12 pro max is huge, I have small hands but still able to manage it very well by this little pop up. Plus it adds character to the case, very nice overall.
1. Very sturdy, definitely able to protect the cell phone. Highly recommend for the quality
2. The dust sand color is very nice, make my iphone shining
3. The pop up is great, as iPhone 12 pro max is huge, I have small hands but still able to manage it very well by this little pop up. Plus it adds character to the case, very nice overall.
Con:
Nothing really is. The only issue I have is very hard to take it out of iPhone, I guess that is why the case can protect the phone very well. So please remember to put SIM card into the iPhone before you put the case on.
Nothing really is. The only issue I have is very hard to take it out of iPhone, I guess that is why the case can protect the phone very well. So please remember to put SIM card into the iPhone before you put the case on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: WSMFP
Verified Purchase:Yes
Because the pop socket is sunken in the case, I couldn’t fit my fingers behind the pop socket. And the case wouldn’t stand up on its side on a table so I could watch a video. I unfortunately had to return it. I ordered the otter box symmetry and a pop socket instead.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2020
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. When it comes to using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. When it comes to using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Teresavargas94
Verified Purchase:Yes
Love this case just wish it was a little easier when it came time to remove.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com