Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 12 Pro Max - Stardust Glitter - Clear
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 12 Pro Max - Stardust Glitter - Clear
Customer Rating
4
Great, but some minor improvements are needed.
on March 13, 2021
Posted by: Amelia18
Verified Purchase:Yes
I bought this case a month ago and it’s wonderful! I love the clear so you can see the color of the phone underneath!
My only complaint is that the actual PopSocket doesn’t come out far enough to lean my phone onto. I don’t know if it’s just mine, nor have I had the chance to try another one, but it’s a pain.
Other than that, it’s a wonderful product and I love it and I’m so glad I purchased it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kellie
Verified Purchase:Yes
Best case ever!! I really love this case and love the interchangeable pop sockets
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AznWrldTrvlr
Verified Purchase:Yes
I have had a OtterBox Defender case since my very first iPhone and was hoping y'all would make a PopSocket one. Instead y'all made it on your Symmetry line.
Pros: I like the clear case to show off my blue iphone. I also like the ability to change Pop tops.
Cons: I understand it needs to be sturdy to protect the phone, but it is a bit of a pain to take case off, especially when I want to change the Pop top. Also, I wish it had a better side grip similar to the Defender. Even while holding with the Pop, it feels slippery when holding the side.
Like other OtterBox products designed for the iPhone 6 and to the current one, there is plenty of room for improvement.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Pop socket broke off when the phone fell
on February 23, 2021
Posted by: pchigs
I had my case for 2 months. Unfortunately,my phone fell off my nightstand and the pop socket with pulled out so in the fall, the pop socket broke off! Pretty disappointed given how expensive it was and how it should withstand a small fall off of a nightstand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 24, 2021
Hi there!
We're sorry to hear that you're having trouble with your Otter + Pop Symmetry Series case! It's odd to hear that your PopTop came off. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having trouble with your Otter + Pop Symmetry Series case! It's odd to hear that your PopTop came off. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mr Neighbor
Verified Purchase:Yes
The case is great, don’t get me wrong. But the PopSocket just is in the wrong place for me. It seems to high fo typing. I feel like it is causing me to have to stretch my thumb to get to the keyboard. So the two reasons I got it was for holding my phone in a more secure way when typing and playing games and having a stand to watch videos. As mentioned above the PopSocket seems to high for holding the phone. But the PopSocket doesn’t hold my phone at an angle when watching videos either. It is a rare occasion where the phone doesn’t fall over in a few minutes or less.
The only other thing I would mention is that it makes it harder to get my wireless charger to start charging. It ends up charging normal, just takes longer to find the sweet spot now.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 17, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the placement of that PopTop, and we'll be sure to let our design team know about your experience. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
That case is compatible with Qi charging, though we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the placement of that PopTop, and we'll be sure to let our design team know about your experience. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
That case is compatible with Qi charging, though we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Deedee2013
Verified Purchase:Yes
Love the case but will never use it because it does not wireless charge! Such a expensive disappointment!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 9, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lynn
Verified Purchase:Yes
My first order I thought I was getting this clear case, I accidentally got the glitter one. This time I got my clear case, which I like, and love having the pop built it. The pop is just a little tight, though, but better than the glitter one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: WS0419
Verified Purchase:Yes
Bought this primarily so that I could have the comfort of a pop socket and also charge wireless. However, no wireless charger will work. I have to take the case completely off to charge wireless. The case is sturdy but does not live up to the hype of being able to use a wireless charger.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 28, 2021
Hello!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com