Customer reviews from otterbox.com
LifeProof - NXT Case for Google Pixel 3 - Black Crystal
Average customer rating
3.8
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
13
4 Stars
11
3 Stars
7
2 Stars
3
1 Star
3
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for LifeProof - NXT Case for Google Pixel 3 - Black Crystal
Posted by: Nate
Verified Purchase:Yes
I bought this about a week ago and I have to say that the quality of the case is astounding. It seems to hold up quite well. I just need to find a glass screen protector to fit!
Pros: Camping, Hiking, Rock Climbing
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tibby531
Verified Purchase:Yes
I've had this case for about two weeks, now. Originally, I was upset that the Fre was not offered for this phone, as I enjoy going for a run in the rain. So far, I've ran in a drizzle and in a snowstorm, and I haven't had any water issues. Maybe the phone really is water resistant. We'll see for sure when it rains a lot during spring and summer.
Pros: Running
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Private
Verified Purchase:Yes
My last 2 phone cases from Lifeproof were awesome. I bought them because they were waterproof and I do a lot of outdoor activities in the rain. This latest case for the pixel 3 said snowproof. I thought this would mean it is the same quality or better than a waterproof case. Not true. This case doesn't even come with a screen protector so I had to go out and purchase that at an additional cost. I'm not as happy with my current Lifeproof case, but the waterproof cases for the Samsung are amazing. Thanks.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, January 29, 2019
Hi Private,
We apologize for any confusion surrounding the NËXT series style! We do not currently offer any waterproof cases for the Google Pixel 3, but we'll gladly let our product design team know that that particular design is missed.
In the meantime, we're positive that this case should keep your phone safe from snow, dirt, and any intense drops that come your way! If you have any additional questions or comments, please feel welcome to contact our friendly representatives at 1-888-533-0735, and they'll be happy to chat!
Best,
LifeProof Customer Service Team
We apologize for any confusion surrounding the NËXT series style! We do not currently offer any waterproof cases for the Google Pixel 3, but we'll gladly let our product design team know that that particular design is missed.
In the meantime, we're positive that this case should keep your phone safe from snow, dirt, and any intense drops that come your way! If you have any additional questions or comments, please feel welcome to contact our friendly representatives at 1-888-533-0735, and they'll be happy to chat!
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jolene
Verified Purchase:Yes
I really don't like that I have to buy a separate screen protector for this.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, January 15, 2019
Dear Jolene,
We sincerely apologize for any disappointment caused by the lack of a built-in screen protector with the NËXT series! The NËXT is one of our screenless styles, and allows for complete access to your display while also protecting the phone from dirt, snow, and drastic drops. Rest assured, this case should keep your phone safe for a long time to come! If you have any additional inquiries, our friendly representatives are just a call away at 1-888-533-0735. They're always happy to help out!
Best,
LifeProof Customer Service Team
We sincerely apologize for any disappointment caused by the lack of a built-in screen protector with the NËXT series! The NËXT is one of our screenless styles, and allows for complete access to your display while also protecting the phone from dirt, snow, and drastic drops. Rest assured, this case should keep your phone safe for a long time to come! If you have any additional inquiries, our friendly representatives are just a call away at 1-888-533-0735. They're always happy to help out!
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Fenlong
Verified Purchase:Yes
I bought it for my new phone. With a nice seal it also doesn't block the sound like the film that came on the Pixel 3 when unboxed
Pros: Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Private
Verified Purchase:Yes
I work outdoors and so a quality case that protects the phone and keeps out dirt a debris is a must. This case is advertised as being dustproof which it is not. Rather, it's more dust resistant. Most of the dirt that gets in my pockets stays out of the case, but even after the first day I got fine particulate matter behind the case. Overall it does a good job, but I wonder if Otterbox defender would have a tighter seal.
Pros: Hiking
Response from otterbox.comBy LifeProof, Customer Service Team, December 21, 2018
Hey there Private,
We're sorry to hear that this NËXT series is having a hard time staying out of the dust business! This is definitely odd, since the case is engineered to be sealed off from dirt and debris. Please feel welcome to call our investigative representatives at 1-888-533-0735, and they'll put this under the microscope to solve the mystery as soon as possible!
Sincerely,
LifeProof Customer Service Team
We're sorry to hear that this NËXT series is having a hard time staying out of the dust business! This is definitely odd, since the case is engineered to be sealed off from dirt and debris. Please feel welcome to call our investigative representatives at 1-888-533-0735, and they'll put this under the microscope to solve the mystery as soon as possible!
Sincerely,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Not satisfied
Verified Purchase:Yes
I have bought life proof in the past and loved the cases. However, this one for the google pixel 3 is not worth the money. There is nothing protecting the screen. Than on top of that you can't use a tempered glass screen protector because the case pushes it up. So I had to buy regular screen protectors which worries me that I will crack my screen because of this useless case. I highly recommend doing your researcher to finding a better case and not wasting your money on this useless case.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, December 12, 2018
Hey there,
We're very sorry to hear that you're not feeling the NËXT! This case was made to have an open face in order to optimize the experience with the Google Pixel 3's brilliant display. We do want to assure you that our engineers put a tremendous effort into designing this case so that it would provide ultra-protection, including coverage from dirt and snow along with impact-resistance against drops.
In terms of the screen protector, we are not able to guarantee compatibility with third-party accessories, but we are confident in the case's abilities to keep the phone protected throughout its daily adventures!
We're very sorry to hear that you're not feeling the NËXT! This case was made to have an open face in order to optimize the experience with the Google Pixel 3's brilliant display. We do want to assure you that our engineers put a tremendous effort into designing this case so that it would provide ultra-protection, including coverage from dirt and snow along with impact-resistance against drops.
In terms of the screen protector, we are not able to guarantee compatibility with third-party accessories, but we are confident in the case's abilities to keep the phone protected throughout its daily adventures!
Written by a customer while visiting otterbox.com
Posted by: Kyle
Verified Purchase:Yes
I work in a body shop so having a dustproof case was very important to me. I have had this case around a week now and decided to open the case to see how it held up. A thin layer of dust lined the interior of the case. Obviously an improvement over no case at all but definitely not dust proof. For the money that is being asked for these, I would expect it to perform a lot better. Also, the screen, camera, and fingerprint scanner all being unprotected is a big let down, again considering the price. All in all, I would not recommend this case to anyone that didn't need dust protection. Even then, only be because this is the only case that I know of that claims to be dustproof for the Google Pixel 3 so far.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, December 11, 2018
Hi Kyle,
We want to apologize for any confusion! While NËXT does seal the phone's ports against dust, the rest of the case is not designed to be DustProof. So, you might still see dust and debris creep in there, but you shouldn't find any in the ports themselves. Feel free to reach out to us at 1-888-533-0735 with any other questions or concerns!
Warmly,
LifeProof Customer Service Team
We want to apologize for any confusion! While NËXT does seal the phone's ports against dust, the rest of the case is not designed to be DustProof. So, you might still see dust and debris creep in there, but you shouldn't find any in the ports themselves. Feel free to reach out to us at 1-888-533-0735 with any other questions or concerns!
Warmly,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com