Customer reviews from frigidaire.ca
Frigidaire - 50 Pint Utility Dehumidifier
Average customer rating
4.7
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
18
4 Stars
7
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
25 out of
25)
Customer Reviews for Frigidaire - 50 Pint Utility Dehumidifier
Customer Rating
5
quiet and powerful dehumidifier
on August 13, 2026
Posted by: Yukiyo MaMa
quiet and energy efficient, but powerful
very satisfied
very satisfied
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, August 17, 2026
Hi there. We’re thrilled to hear you’re so satisfied with your Frigidaire dehumidifier! It’s great to know you’re enjoying its quiet, energy-efficient operation while still getting powerful performance. Thank you for choosing Frigidaire and sharing your feedback!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excellent product
on August 11, 2026
Posted by: sb219
We've only had the dehumidifier for about a month and, so far, it works beautifully.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, August 12, 2026
Hello sb219!
Thank you for taking the time to share your feedback about your Frigidaire 50 Pint Dehumidifier, model FHDD5033Y1! We’re delighted to hear that your dehumidifier has been working beautifully during your first month of use.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. It’s wonderful to know that you’re pleased with its performance so far. We truly appreciate you choosing Frigidaire and hope your dehumidifier continues to provide reliable and effective performance for years to come! ~Sam
Thank you for taking the time to share your feedback about your Frigidaire 50 Pint Dehumidifier, model FHDD5033Y1! We’re delighted to hear that your dehumidifier has been working beautifully during your first month of use.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. It’s wonderful to know that you’re pleased with its performance so far. We truly appreciate you choosing Frigidaire and hope your dehumidifier continues to provide reliable and effective performance for years to come! ~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Works great
on August 4, 2026
Posted by: Scout
Very happy with this unit and is working very well
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, August 4, 2026
Hello Scout!
Thank you for taking the time to share your feedback about your Frigidaire 50 Pint Dehumidifier, model FHDD5033Y1. We're delighted to hear that you're very happy with your new dehumidifier and that it's performing so well.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire. We truly appreciate your confidence in our brand and hope your dehumidifier continues to provide reliable performance and comfort for many years to come! ~Sam
Thank you for taking the time to share your feedback about your Frigidaire 50 Pint Dehumidifier, model FHDD5033Y1. We're delighted to hear that you're very happy with your new dehumidifier and that it's performing so well.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire. We truly appreciate your confidence in our brand and hope your dehumidifier continues to provide reliable performance and comfort for many years to come! ~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Keeps the basement nice and dry
on August 3, 2026
Posted by: Lynn B
We do have air conditioning in the house but found that the basement was in the 57 range of humidity which was a little too sticky for us. Bought the Frigidaire 50 pint dehumidifier and it works great making the basement more comfortable and less sticky. It extracted on average one full bucket of water a day and the humidity level has gone down to 47 range. Completely happy with the product. We did not hook up the dehumidifier to a hose as our basement is finished but emptying is not a big deal for us.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, August 6, 2026
Hi Lynn B!
Thank you for sharing your wonderful experience with us! We're delighted to hear that your Frigidaire dehumidifier is helping create a more comfortable basement environment and that you've seen an improvement in humidity levels.
It's great to know that the unit is meeting your needs and that the water collection process has been convenient for your space. We truly appreciate your feedback and are happy to hear that you're completely satisfied with your purchase.
Thank you for choosing Frigidaire. If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your wonderful experience with us! We're delighted to hear that your Frigidaire dehumidifier is helping create a more comfortable basement environment and that you've seen an improvement in humidity levels.
It's great to know that the unit is meeting your needs and that the water collection process has been convenient for your space. We truly appreciate your feedback and are happy to hear that you're completely satisfied with your purchase.
Thank you for choosing Frigidaire. If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Dehumidifier Frigidaire
on August 2, 2026
Posted by: Bdalati
I bought this few months ago and I’m somewhat happy. Everything work well on it except the continuous drainage. I wasn’t successful in making it work. I followed all the instructions in connecting it at the back of the unit and I put the other end of the water hose in the sink but when the unit is full it doesn’t continue to flow the water through the hose into the sink but it simply stops and give you a notification that the tank is full. This is my issue keeping in mind that I bought the unit because of the continuous drainage feature. Hope I could have some help if this message reaches the right place.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 5, 2026
Hi Bdalati, thank you for taking the time to share your feedback. We're glad to hear that your Frigidaire Dehumidifier has been performing well overall. We're sorry to learn that you've been unable to get the continuous drain feature working as expected. We understand how disappointing that is, especially since it was one of the reasons you chose this model.
For continuous drainage to function properly, the drain hose should be securely connected, free of kinks or obstructions, and routed downward to a drain that is lower than the drain outlet on the dehumidifier. If the hose is level or routed upward at any point, the water may not drain correctly and the unit will continue to collect water in the bucket.
If you've confirmed these steps and the issue persists, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to help troubleshoot the issue further and ensure your dehumidifier is operating as intended. — Reed
For continuous drainage to function properly, the drain hose should be securely connected, free of kinks or obstructions, and routed downward to a drain that is lower than the drain outlet on the dehumidifier. If the hose is level or routed upward at any point, the water may not drain correctly and the unit will continue to collect water in the bucket.
If you've confirmed these steps and the issue persists, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to help troubleshoot the issue further and ensure your dehumidifier is operating as intended. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Very quick and pretty quiet
on July 25, 2026
Posted by: WillC
I had to buy a new dehumidifier after my previous one died after 13 years. This new Frigidaire has been a real step up in performance than my older WP model. It is quicker at getting my finished basement to my desired humidity level and much quieter in keeping it there, too. Hopefully it will prove as durable but only time will tell. Totally satisfied with this dehumidifier so far.
I would recommend this to a friend!
Response from frigidaire.caBy Christian, Online outreach specialist, July 28, 2026
Hi there, our valued customer.
Thank you for sharing your detailed review! We're thrilled to hear that your new Frigidaire dehumidifier has been a significant improvement and is helping keep your finished basement more comfortable. It's great to know you're enjoying the faster humidity control and quieter operation.
We appreciate your trust in our brand, especially after having a previous appliance provide many years of service. Your feedback about long-term durability is important to us, and we hope your new dehumidifier continues to deliver reliable performance for many years to come.
Thank you for choosing Frigidaire! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at Frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
Chris
Thank you for sharing your detailed review! We're thrilled to hear that your new Frigidaire dehumidifier has been a significant improvement and is helping keep your finished basement more comfortable. It's great to know you're enjoying the faster humidity control and quieter operation.
We appreciate your trust in our brand, especially after having a previous appliance provide many years of service. Your feedback about long-term durability is important to us, and we hope your new dehumidifier continues to deliver reliable performance for many years to come.
Thank you for choosing Frigidaire! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at Frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
4
easy set up, and strong performance
on July 23, 2026
Posted by: debates
It is doing what it was purchased for. Noisier than expected, and blows hot air, which works agains the air conditioner. We'll just have to learn how to manage that.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, July 27, 2026
Hi debates, thank you for taking the time to share your feedback! We're glad to hear that your Frigidaire 50 Pint Dehumidifier was easy to set up and is providing the strong performance you expected.
We appreciate you sharing your comments regarding the operating noise and the warm air output. Dehumidifiers naturally release heat as they remove moisture from the air, which can slightly increase the surrounding room temperature. Proper placement and ventilation can help optimize performance and comfort while the unit is running.
Thank you for choosing Frigidaire. If you ever have any questions or need assistance with your dehumidifier, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
We appreciate you sharing your comments regarding the operating noise and the warm air output. Dehumidifiers naturally release heat as they remove moisture from the air, which can slightly increase the surrounding room temperature. Proper placement and ventilation can help optimize performance and comfort while the unit is running.
Thank you for choosing Frigidaire. If you ever have any questions or need assistance with your dehumidifier, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Very reliable unit. Easy to set up with clear user manual.
on July 17, 2026
Posted by: AndreC
I bought this unit to replace another one from a different source that worked less Thant one season. This time, I was very selective in my choice and decided to trust Frigidaire. So far, very happy with my choice.
Response from frigidaire.caBy Angel, Online Outreach Specialist, July 20, 2026
Hi, AndreC! We appreciate you sharing your experience with us! It’s wonderful to hear that your Frigidaire dehumidifier has been performing reliably and that you found the installation process easy with the help of the user manual. We’re proud to be part of your home and grateful that you chose Frigidaire after your previous experience.
Thank you again for your review. If there is anything we can assist you with, please feel free to contact us through Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we’ll be ready to help.-Angel
Thank you again for your review. If there is anything we can assist you with, please feel free to contact us through Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we’ll be ready to help.-Angel
Written by a customer while visiting frigidaire.ca