Customer reviews from frigidaire.ca
Frigidaire - 50 Pint Utility Dehumidifier
Average customer rating
4.7
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
18
4 Stars
7
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
25 out of
25)
Customer Reviews for Frigidaire - 50 Pint Utility Dehumidifier
Customer Rating
5
Great for moisture control!
on October 26, 2026
Posted by: BillBriercliffeWPG
We put this 50-pint dehumidifier in our basement (as suggested by our builder), and it’s doing a fantastic job keeping the moisture down. I’m still experimenting with the different settings to see what works best, but so far, the "Dry" mode seems to pull the most water out.
My only extra step was buying a longer hose so we don't have to keep manually emptying the water bucket every day, which makes it super convenient. Overall, really happy with the purchase!
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, October 28, 2026
Hi there. Thank you for sharing your experience! We're delighted to hear that your Frigidaire dehumidifier is doing a great job keeping your basement comfortable and moisture under control. It's great that you've found a convenient setup with the longer drain hose, too. We appreciate your feedback and are happy to know you're pleased with your purchase. Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Damp basement is a thing of the past!
on October 22, 2026
Posted by: SaskWatch
This unit pulled 20 pints of water out of the air in the first 12 hours. Was worried the capacity wasn't going to be enough but once the humidity was under control it can run weeks without needing to be emptied. The wifi is a great feature. Unit is fairly loud but have nothing to compare it to. The air in our basement has completely changed. Gone is the musty smell and damp feel.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, October 26, 2026
Hi SaskWatch, thank you for sharing your experience! We're thrilled to hear that your Frigidaire dehumidifier has made such a noticeable difference in your basement by reducing the damp feeling and musty smell. It's great to know the water removal performance and Wi-Fi feature have been helpful. We also appreciate your feedback about the noise level, as it helps us better understand your experience. If you have any questions or need assistance, please visit Frigidaire.ca to chat with us or call 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8 p.m. ET. We're here to help! — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Works well, super difficult to connect to wifi
on October 13, 2026
Posted by: Kiki999
I bought it a couple weeks ago. So far it is working well. I like how big the water tank is because I don’t need to empty it often. Had an incredibly difficult time connecting WiFi. Took a couple hours of troubleshooting. It ended up connecting but it was quite random because all the things I tried didn’t work then the final time I tried it again the same way and it worked.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, October 15, 2026
Hi there, Kiki999! Thank you for sharing your experience with us! We’re glad to hear that your Frigidaire appliance is working well and that you’re enjoying the convenience of its large water tank. However, we’re sorry to hear that connecting to Wi-Fi was such a frustrating experience and required hours of troubleshooting. We understand how important a smooth and easy setup process is, and we apologize for the inconvenience this caused. We appreciate you taking the time to share these details, as your feedback helps us identify areas where we can improve our products and customer experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Humidity display off by 5%-6% from my Govee H5075
on October 8, 2026
Posted by: rlchau
Off by 5% to 6% as it relates to the display of humidifty levels compared to a tested hygrometer. Temperature display for both close enough by 1 degree celcius.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, October 13, 2026
Good day, Rlchau! Thank you for taking the time to share your feedback! We appreciate you comparing the humidity readings with your Govee H5075 hygrometer and sharing your observations. We understand that a 5%–6% difference in humidity readings can be a concern, and we're glad to hear that the temperature readings are relatively close, within approximately 1°C. Your feedback is valuable to us as we continue to improve our products and customer experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Very happy! 😃
on September 16, 2026
Posted by: RPHS
Work very well, within 24hrs of installation the humidity in my basement was down 20%.
I’d definitely recommend.
I’d definitely recommend.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, September 18, 2026
Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear that your new dehumidifier is working so well and that you noticed such a significant improvement in your basement’s humidity within just 24 hours of installation.
It’s fantastic to know that you’re very happy with your purchase and would recommend it to others. We hope your dehumidifier continues to provide a more comfortable environment and reliable performance for years to come.
If you ever have any questions or need assistance with your dehumidifier, please don’t hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
It’s fantastic to know that you’re very happy with your purchase and would recommend it to others. We hope your dehumidifier continues to provide a more comfortable environment and reliable performance for years to come.
If you ever have any questions or need assistance with your dehumidifier, please don’t hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Dehumidifier
on September 8, 2026
Posted by: Humid cathy
Works well and is quiet. Easy to empty and clean. Nice compact size.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, September 9, 2026
Hi Humid cathy!
Thank you for sharing your experience with your Frigidaire dehumidifier! We’re delighted to hear that you’re enjoying its quiet, efficient performance, easy-to-clean design, and compact size.
We truly appreciate you choosing Frigidaire and are happy to know it’s working well for you. If you ever need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your experience with your Frigidaire dehumidifier! We’re delighted to hear that you’re enjoying its quiet, efficient performance, easy-to-clean design, and compact size.
We truly appreciate you choosing Frigidaire and are happy to know it’s working well for you. If you ever need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great compact efficient machine.
on August 31, 2026
Posted by: MkupJay
Bought to replace smaller machines that had died. This machine has in just a few weeks far exceeded any other smaller machine I have had. It may be a bit bigger than the counter top I had before but it’s still compact enough to fit comfortably in the space I have.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, September 3, 2026
Hi there. Thank you for sharing your experience! We’re thrilled to hear that your new Frigidaire appliance has exceeded your expectations and provides the perfect balance of capacity and compact design for your space. It’s wonderful to know you’re already enjoying its performance after just a few weeks. Thank you for choosing Frigidaire!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Works as claimed!
on August 14, 2026
Posted by: dryone
Its been running for about a month and has reduced the humidity in our basement since day one and now keeps the humidity within a good range.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 17, 2026
Hi dryone, thank you for taking the time to share your wonderful feedback! We're delighted to hear that your Frigidaire 50 Pint Dehumidifier has been working as claimed and has helped reduce the humidity in your basement since day one.
It's great to know that the unit is now keeping the humidity within a good range. Thank you for choosing Frigidaire, and we hope you continue to enjoy your dehumidifier for years to come.
If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
It's great to know that the unit is now keeping the humidity within a good range. Thank you for choosing Frigidaire, and we hope you continue to enjoy your dehumidifier for years to come.
If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.ca