Hello ReeseJ. We are sorry to hear about the challenges you have run into with your polesaw. The two problems you mentioned are often related, as excessive oiling and a loose chain can both result from issues with the oiler, chain tension, or even a damaged bar. During normal saw operation, the chain heats up and expands. For a properly tensioned warm chain, the drive links should hang about 1/16 in. (1.58 mm) out of the bar. Since new chains tend to stretch more, it’s important to check the tension frequently and adjust as needed. We also have a helpful video showing how to tension the chain properly, which you can watch here: Chain Tensioning Guide (https://youtu.be/4QpmDCslvU8?t=132). For the oiling system, here are a few steps to check: 1. Confirm you are using the correct bar and chain oil and that it is not too thin. 2. Remove the bar and inspect the small oil outlet hole—use a pick or thin wire to clear any debris. 3. With the bar removed, briefly run the saw over a light-colored surface (such as cardboard). A healthy saw should leave a light line of oil, not a heavy spray. If you continue to experience excessive oil spraying after these steps, the issue may be due to a deeper clog or a faulty oil pump. In that case, please reach out to our support team so we can assist further. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.