Thank you for sharing your experience with the pole saw. We are glad to hear you found it powerful and capable of handling the job, and that the reach helped with higher branches. We also appreciate your feedback regarding the handling of the tool when all extension sections are installed. If the chain is no longer staying on, it may be helpful to inspect the chain, guide bar, and chain tension system for wear or damage. Since you noted that a chain tooth has broken, our Customer Success Team can help identify compatible replacement parts and review available options. For additional operating, maintenance, and chain adjustment tips, visit the Greenworks YouTube channel. If you need assistance, our Customer Success Team can be reached through the online chat function on the Greenworks Tools website or by calling 1-888-909-6757. Thank you for taking the time to provide your feedback.

Thank you for sharing your experience. We are glad to hear the pole saw performed well prior to the issue, but we understand your frustration regarding the motor failure and difficulty finding a replacement unit. Availability can vary, and we recognize how important clear communication is when timelines change. We encourage reaching out through the Greenworks Tools website via the Contact Us page, as our Success team may be able to provide the most up-to-date information on availability or offer alternative solutions. Your feedback is valuable and will be shared with our team to help improve both product support and communication.