Customer reviews from greenworkstools.com
Greenworks - 24V 8" Brushless Telescoping Pole Saw + Bag - 3Ah Battery and Charger
Average customer rating
4.5
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
201
4 Stars
34
3 Stars
12
2 Stars
4
1 Star
14
91%of customers recommend this product.
(
212 out of
232)
Customer Reviews for Greenworks - 24V 8" Brushless Telescoping Pole Saw + Bag - 3Ah Battery and Charger
Customer Rating
4
Great for high places!
on September 29, 2020
Posted by: Redpiolet
from Charlotte, NC
Great saw for cutting those troublesome branches that are too big for a hedge trimmer! Only reason for 4 stars is it can be a little difficult to manage when fully extended.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Lousy Battery and Charger
on September 28, 2020
Posted by: Viejo67
from Florida
I bought this a year ago, battery does not hold charge well what so ever. Charger that came with unit stop charging at the end of 1 year. Got replacement and it stopped working at 6 months, next charger lasted 3 months. Saw itself worked fine, battery and charger are worthless
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , September 29, 2020
Hello Viejo67,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Please note that our GreenWorks batteries and chargers are covered by a 2-year warranty from the date of purchase. If you have tried these suggestions and are still experiencing an issue, please kindly contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Please note that our GreenWorks batteries and chargers are covered by a 2-year warranty from the date of purchase. If you have tried these suggestions and are still experiencing an issue, please kindly contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
impressive little work horse
on September 27, 2020
Posted by: jim77bob
from Danville, il
had some limbs fall during a storm my gas chainsaw wouldn't start but grab the pole saw slapped in a battery and man it made easy work of it all very happy
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Santa Ana california
Verified Purchase:Yes
This thing is amazing, cuts through thick branches like butter. A must have for those with large trees in their yard.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Good product
on September 17, 2020
Posted by: Rbateman88
from Ridgeway, MN
I bought this after using a friends, I like the improvements that were made in the handle and controls but why did you do away with the hook on the saw end? The hook came in handy if the branch got hung up in the tree and also worked well to hang the saw in the shop.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Rick4257
from Carson City, NV
Gender:Male
Verified Purchase:Yes
I just received my new pole saw and not have had a chance to use it. A instructional manual was not included in the item I received. I have requested the manual to be sent to me. I do have a 60V Cordless String Trimmer and it works beautifully. That is why I purchased the Pole Saw. I am sure that I will give a 4 or 5 star rating once I am able to use the Pole Saw.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, Greenworks Customer Care, September 15, 2020
Hello anonymous,
We apologize for the delay in responding to your requests. We have recently encountered a very high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. Please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Thank you for your understanding and patience
We apologize for the delay in responding to your requests. We have recently encountered a very high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. Please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Thank you for your understanding and patience
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy, peasy -- lightweight and very effective
on September 12, 2020
Posted by: PatagoniaSandy
from Fredericksburg, VA
Gender:Male
Verified Purchase:Yes
Very happy with our 40V cordless pole saw. We have a variety of other Greenworks tools. We only purchased the tool since we already had a couple of batteries that interchange with this one and other Greenworks tools we have. That is a biggie for us. So easy to use these tools with the ability to interchange the batteries to keep them all charged up. The pole saw itself was super simple to use and very effective at cutting branches high overhead. A very happy customer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Triple the Greenworks, Half the Work time!
on September 11, 2020
Posted by: Anonymous
from Fort Smith Arkansas
Gender:Female
This was another one of my Mother's Day gifts (Yes, I LOVE yard work!) that we decided to purchase along with the blower and weed trimmer because the price was right! We have a large tree row that separates our yard from the neighbors, and the pole saw is the perfect size for keeping it trimmed. Having two batteries to alternate between the three pieces of equipment is a time-saver, and the batteries are fast to charge! Did I mention how much more quiet they are than gas or electric?? Happy pets!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com