Much quieter than our old Dyson what about the same suction - Maybe a little bit better. Much heavier than our old Dyson. Tab that snaps down around charging plug cracked. You think that for the hundreds that you pay for this, they could make the tab out of something a little heftier than 1 mm of polystyrene. Also, for the price do you think they could give you A rack for attachments. At least Dyson finally made their batteries able to be switched out.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 12, 2026
Thank you for sharing your honest thoughts with us. We’re pleased to hear you find your new Dyson, with improved suction and a more flexible battery system. We’re also sorry to learn about your concerns with weight and the durability of the charging plug tab. Your feedback about construction materials and the desire for an attachment rack is important, and we’ve shared your comments with our engineering and design teams for review. If you’d like to discuss the cracked tab or need help finding solutions, please contact us via live chat or phone support. Our team is always ready to help. Thank you again for your input, it helps us make better machines.
I'm surprisingly happy with this purchase. I've never spent anywhere near this much on a vacuum. I have a long history of cheap vacuums that I replace every couple of years. And this is my first rechargeable vacuum. I love it! I love that the battery is always charged and if I just want to vacuum a small section of a room I don't have to drag out a vacuum and find an outlet. I love that I can vacuum the whole main floor of my house without having to move from one outlet to the next. I just hope it lasts. For the money that these cost, I'm worried that in 2 years I'll be replacing it. But if the vacuum lasts at least 5 years, it will be worth the money.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 8, 2026
Thank you so much for sharing your experience! We’re delighted to hear how much you’re enjoying the convenience and performance of your Dyson vacuum, especially as your first rechargeable model. It’s great to know that features like cordless flexibility and easy maneuverability are making a real difference in your cleaning routine. We completely understand your hope for long-lasting performance, and Dyson machines are designed with durability in mind to deliver years of reliable service. We truly appreciate your trust in Dyson and your thoughtful feedback; it means a lot to us!
Hello, I bought this vacuum cleaner on November 30th, used it one time and afterwards did not work anymore! I had a video call with Dyson and it was established the motor was no longer working. I had to return the vacuum cleaner, and I am currently waiting for a replacement which will take at least 3 weeks! I really hope the replacement will work. Honestly is very worrying that a brand new vacuum cleaner for which I have paid lots of money will fail after just one use!
Response from DysonBy Dyson Customer Service, December 31, 2025
Hi, thank you for sharing your experience with us. We truly appreciate you taking the time to let us know. We completely understand how important it is for your new vacuum to work perfectly from the start, and we want to assure you that we’re here to support you every step of the way. Your satisfaction is very important to us, and we’d love the opportunity to make your experience better. If you’re happy to open up with us further, please contact our live chat or voice support team, where our specialists will be ready to assist you and provide tailored guidance while your replacement is on the way. Thank you again for your input, it helps us continue to improve while ensuring you get the very best from your Dyson machine.
I purchased this expensive item earlier this month (Dec2025). The battery is not lasting the 60 minutes advertised. The battery displays full charge when charging but as soon as disconnected the batter display half the full charge. Great device but the battery seem defected. I will most likely return the device.
Response from DysonBy Dyson Customer Service, December 19, 2025
Thank you for sharing your feedback with us. We truly appreciate the time you’ve taken to explain your experience. We apologize for the inconvenience and completely understand how disappointing it must feel when the battery performance does not meet expectations, especially on a newly purchased device. Please be assured that for the performance issues, you can reach out to us via live support, chat, or call, and our agents will be more than happy to assist you further and ensure the matter is resolved.
Replaceable battery if you have extras which I do.
on December 15, 2025
Posted by: Bwelchaz
Gender:Male
Verified Purchase:Yes
I really like the dyson, I just whish I would have bought the absolute to have the built in crevice tool and also or the submarine for washing hard floors. However I like what I do have no regrets.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 15, 2025
Hi there, thank you for your review! It’s wonderful to hear that you’re enjoying your Dyson. The Absolute and Submarine versions do offer some nice added features, so it’s totally natural to think about them after the fact. Still, we’re happy to hear you like the model you have. We appreciate you taking the time to share this with us.
I do not think this works as good as the V12 It does not clean all my hardwood floors as good as I thought it would. The carpet attachment I use for all my area rugs doesn’t work that great either.
Response from DysonBy Dyson Customer Service, December 14, 2025
Hi there, thank you for sharing your experience. We’re sorry the performance hasn’t been what you anticipated, and we understand how important this is for your home. Please reach out via live chat or call our support team—we’d love to assist and make sure you get the best results possible.
This is my second Dyson, I gave my first one to my grandson. Love that it is cordless, but I find the attachments challenging to install and release. I read all the instructions and there were parts in the box that I had no idea how to use. I also find it very difficult to lift it off the wall mount, therefore I'm using the plug-in port in the back and just laying the Dyson on a counter to charge.
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear you love the cordless convenience of your Dyson and that it’s your second purchase, but we’re sorry to learn that the attachments and wall mount have been challenging to use. We understand how important ease of use is, and your input helps us know where improvements can be made. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
It’s really expensive. However, if you can afford it, it makes vacuuming fun. The laser floor attachment is especially enjoyable.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 5, 2025
Thank you for sharing your feedback. We’re glad to hear that despite the higher price, you’re finding real enjoyment in using your product and that the laser floor attachment adds to the experience of making vacuuming fun. If you have any concerns or need assistance, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.