I got ours 12/23/25 and already have to take it in to be looked at . It already quit vacuuming. Pull the trigger and nothing. Really disappointed.
Response from DysonBy Dyson Customer Service, July 31, 2026
Thank you for sharing your feedback. We appreciate how important it is to have your machine performing at its best, and we'd love the opportunity to support you further. If you're open to it, please reach out to our live chat or phone support team, and our experts will be happy to assist you and help ensure you get the best possible experience from your machine. Your satisfaction is important to us, and we're committed to supporting you every step of the way.
This has been the best vacuum we have purchased so far. We have purchased numerous Dyson products because of their quality and service. The LED light on the v15 works great, lighting up the smallest dust particles. Very happy with the product.
Canister has a clear plastic lip that prevents all attachments from clicking in properly. Microdust triggers “blocked airway” too easily. For the price, these issues should not be present.
No, I would not recommend this to a friend.
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Response from DysonBy Dyson Customer Service, July 31, 2026
Thank you for sharing your feedback. We are sorry to hear about the issue you had. Please reach out via live chat or call so that we can assist you. Your satisfaction is important to us, and we are here to help you.
Suction is top notch. Thank ntime is great. My carpet had so much animal fur in it!!!! It took about 3 times of vacuuming the house before it was good. I tried another vacuum brand. For a year after brand new carpet, I will never doubt Dyson again. I hated paying the price we did. But so glad to have a Dyson again and to have clean carpet!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, July 20, 2026
Thank you for choosing Dyson again to care for your home and your carpets. We are proud to hear that our suction power outperformed your expectations and took care of the animal fur so thoroughly. We truly appreciate your honest feedback regarding the investment, and we are so glad the results proved to be worth it for you.
Works great but . . . it is MUCH heavier than my old Dyson and is very awkward to use as a hand hel (i.e., "dutbuster"). Very, very disappointed by this.
Response from DysonBy Dyson Customer Service, July 13, 2026
Thank you for sharing your feedback. We are sorry to hear that you found the vacuum heavier than your old Dyson. Your satisfaction is important to us, and we are always here to help you with the best possible resolution.
Very impressed with the overall ease of operation. The vacuum itself is light and rolls easily.
Response from DysonBy Dyson Customer Service, June 30, 2026
Thank you so much for sharing your wonderful experience with us! We are thrilled to hear how impressed you are with the overall ease of operation and the powerful performance of your new vacuum. It is fantastic to know that its lightweight design and effortless gliding make your cleaning routine feel so smooth and comfortable. We truly appreciate your positive feedback and are absolutely delighted to have you as part of the Dyson family!