Customer reviews from startech.com
StarTech.com - HDMI, DVI/VGA, USB 3.0 Docking Station - Black
Average customer rating
3.2
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
3
4 Stars
3
3 Stars
5
2 Stars
4
1 Star
1
Customer Reviews for StarTech.com - HDMI, DVI/VGA, USB 3.0 Docking Station - Black
Customer Rating
1
Not for mac
on December 6, 2018
Posted by: Not happy camper
It stopped working and it's not been fixed. No two screens and no audio feature on newest iOS update.
Response from startech.comBy Sam, Customer Support, December 26, 2018
Thank you for your feedback on USB3SDOCKHDV. We're sorry it stopped working for you and want to help. This laptop docking station is compatible with macOS 10.6 - 10.12 and macOS 10.14. If you are using macOS 10.13, we suggest upgrading to macOS 10.14 to restore full functionality.
If you're using an operating system within the range mentioned above, there may be other factors contributing to the issues you're seeing. We recommend reaching out to our Technical Advisors for troubleshooting assistance at 1-800-285-1844 or www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
If you're using an operating system within the range mentioned above, there may be other factors contributing to the issues you're seeing. We recommend reaching out to our Technical Advisors for troubleshooting assistance at 1-800-285-1844 or www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
Written by a customer while visiting startech.com
Customer Rating
3
Great functionality but kiling CPU usage
on May 24, 2018
Posted by: PDJ4ck
I've tried a number of different docks and this is one of the best available, but it has caused significantly increased CPU usage to the extent that multi-tasking ability is constrained.
Response from startech.comBy Sam, Customer Support, May 24, 2018
Thank you for your feedback on USB3SDOCKHDV. We apologize for the performance issues you've had with it.
It's unusual for this dock to use a lot of resources, so we'd like to look into this further to determine the source of the problem you're experiencing. We have Technical Advisors available 24 hours a day, 5 days a week, through www.startech.com/support.
A great step to take in the meantime is updating your drivers for USB3SDOCKHDV to the latest available. The latest drivers are available here: https://www.startech.com/USB3SDOCKHDV#dnlds
It's unusual for this dock to use a lot of resources, so we'd like to look into this further to determine the source of the problem you're experiencing. We have Technical Advisors available 24 hours a day, 5 days a week, through www.startech.com/support.
A great step to take in the meantime is updating your drivers for USB3SDOCKHDV to the latest available. The latest drivers are available here: https://www.startech.com/USB3SDOCKHDV#dnlds
Written by a customer while visiting startech.com
Customer Rating
3
Mostly works, but freezes once day
on May 20, 2018
Posted by: Leapy99
I have 4 of these docking stations for our small business. The docking stations are generally good and work fine. However, overtime I am noticing that the docking stations are starting to freeze about once per day. The only way of fixing this is to unplug the docking station and plug it back in or restart the computer. Both of which are annoying. Also the S/N I have for the product does not match anything in Startech's database making it difficult to get support. Hopefully they will contact me when they see this review...
Response from startech.comBy Sam, Customer Support, May 22, 2018
We're sorry for the problems you've had with USB3SDOCKHDV.
We will reach out to you to help find out the problem and get your setup working as quickly as possible.
Our support options can be found at www.startech.com/support. To find product-specific options, please use the Product ID of your unit: USB3DOCKHDV.
We will reach out to you to help find out the problem and get your setup working as quickly as possible.
Our support options can be found at www.startech.com/support. To find product-specific options, please use the Product ID of your unit: USB3DOCKHDV.
Written by a customer while visiting startech.com
Customer Rating
4
Works great minus one problem
on April 25, 2018
Posted by: DeeDee
Bought this device for two work computers. Works very well, easy to install if you follow instructions. Took some fiddling around with monitor brightness/contrast settings to get it right but the picture is great now. Only one problem I'm experiencing with both setups is the keyboard/mouse lags. When connected through the dock, my Microsoft wireless keyboard/mouse combo lags quite a bit and I'm not able to use it that way. I've had to revert back to plugging that directly into the laptop, which sort of defeats the purpose of the dock as I now have zero available USB ports on my laptop. If anyone has a solution for this it would be greatly appreciated!
Written by a customer while visiting startech.com
Customer Rating
3
Audio quality
on November 4, 2017
Posted by: SuAu77
I have this dock for more than a year. It works ok. Time to time displaylink software get out date and requires updates. Audio capabilities ( Speak Sound and Mic) are sub par and almost useless. I have to use either laptop's mic or external Bluetooth mic.
Response from startech.comBy Brian, Customer Support, November 6, 2017
Thanks for sharing your review of our USB3SDOCKHDV. We're very sorry that the audio quality was underwhelming.
Did you find this was the case when using the 3.5mm jacks or with the HDMI port as well?
We typically find the quality is very respectable so perhaps your docking station is faulty.
We would like to help the best we can. Feel free to chat with one of our Technical Advisors at chat.startech.com.
Did you find this was the case when using the 3.5mm jacks or with the HDMI port as well?
We typically find the quality is very respectable so perhaps your docking station is faulty.
We would like to help the best we can. Feel free to chat with one of our Technical Advisors at chat.startech.com.
Written by a customer while visiting startech.com
Posted by: Jimbo
Verified Purchase:Yes
I have purchased five docking station in the past few months. Each one was a plug and play install. Systems work great.
There is a small issue with one unit not connecting to the ethernet. I'm sure it's a minor issue and can be easily corrected when I have time to get to units location.
All in all, if I need more units I will be ordering them from you guys.
There is a small issue with one unit not connecting to the ethernet. I'm sure it's a minor issue and can be easily corrected when I have time to get to units location.
All in all, if I need more units I will be ordering them from you guys.
Written by a customer while visiting startech.com
Customer Rating
3
Very nice when it works..
on February 24, 2017
Posted by: Thomas
have problems to connect to my external monitors often. Had it for a few years and tried to update drivers etc but not working as it should.
Written by a customer while visiting startech.com
Customer Rating
5
Works Seemlessly
on March 16, 2015
Posted by: Catherine
My first experience with Startech was using their 2.0 USB docking station, which caused problems when trying fix the external monitor resolution. I had gone back to Startech and got support from their online help team, who has always been great in handling my questions. They were able to identify a resolution compatibility issue and suggested using the new 3.0 dock.
I went along with the suggestion and tried the 3.0 USB dock..... and it is working great! It's been working for about a month now, no problems with resolution, no problems with connecting all the other various peripheries for the work station.
I would highly recommend this dock to anyone looking for a simple, and sleek solution to their office or home working station. Next time I need a docking station, I will be getting this one from Startech as it is working perfectly!
Written by a customer while visiting startech.com