Customer reviews from startech.com
StarTech.com - HDMI, DVI/VGA, USB 3.0 Docking Station - Black
Average customer rating
3.2
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
3
4 Stars
3
3 Stars
5
2 Stars
4
1 Star
1
Customer Reviews for StarTech.com - HDMI, DVI/VGA, USB 3.0 Docking Station - Black
Customer Rating
4
Works great except for wireless keyboard
on June 25, 2024
Posted by: OscarG
I've just bought it but when I connect it the wireless mouse and keyboaed do not work as they should: the mouse has a lot of lag and the keyboard doesnt type anymore. Any advice?
Written by a customer while visiting startech.com
Customer Rating
2
USB Ports Drop and are Laggy
on August 31, 2021
Posted by: CMunoz
I bought this bar to have access to extra USB ports. Well this bar keeps dropping two out of the three ports. For keyboard/mouse and headphones the quality is laggy and the USD stops working, which completely beats the purpose of getting a docking station to begin with. I only use VGA connection for the monitor other than the USB ports. How an this be fixed?
Response from startech.comBy Barrington, Customer Support, September 1, 2021
We are sorry to hear that you experienced difficulty with USB3SDOCKHDV.
This is not expected behavior for this docking station. One of our technical advisors will be reaching to gather information about your setup, and see if we can help resolve the issue you are seeing.
This is not expected behavior for this docking station. One of our technical advisors will be reaching to gather information about your setup, and see if we can help resolve the issue you are seeing.
Written by a customer while visiting startech.com
Customer Rating
5
It works!
on August 18, 2020
Posted by: Anonymous
I had trouble getting this device to work with my Surface Pro 4 using the regular setup files on Windows 10. I downloaded and used the Corporate MSI files instead (64 bit) and now everything is working! Very happy camper. Can't wait to try it on my other devices.
Written by a customer while visiting startech.com
Customer Rating
3
Works almost as expected
on March 24, 2020
Posted by: RNM78
I bought this a while back to work from home. I have an external LG monitor, external wireless keyboard and external wireless mouse. The monitor worked once while connected to the dock. The keyboard and mouse work fine. Ethernet does not work, so that along with the monitor is disappointing.
Response from startech.comBy Matt, Customer Support, March 26, 2020
We pride ourselves on our high-quality standards and are sorry to hear about the problems you've experienced with our USB3SDOCKHDV. The USB3SDOCKHDV comes with a 3-year warranty and free lifetime technical support and we want to help get this working properly for you. Please contact us for assistance at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
2
Slightly annoying
on January 24, 2020
Posted by: Linney
Just set this Docking Station up, windows 10 machine and two screen, DVI and HDMI. Works fine other than a pause occasionally, meaning I have to wait for the the machine to catch up. never had this problem with my machine prior to this.....any advice?
Response from startech.comBy Matt, Customer Support, February 3, 2020
Thank you for sharing your experience with our USB3SDOCKHDV. We apologize for the difficulties you're having and want to assure you that this dock should not pause while you're using it. If the pauses happen when using specific software, we recommend looking to see if that software uses Hardware Acceleration and disabling that if possible. If this is happening across all software then we'd like to speak with you further to help isolate what is causing this so that we can fix this for you. Our Technical Advisors are available 24 hours a day, 5 days a week and you can reach us at www.startech.com/uk/support.
Written by a customer while visiting startech.com
Customer Rating
2
Stopped working after 2 years
on January 8, 2020
Posted by: Frederg
All of a sudden Windows won't recognise the devide. The lights in the device (ethernet cable) not turning on. The power plus is connected tightly. All connections are good. Just died on me...
Response from startech.comBy Matt, Customer Support, January 31, 2020
Product quality is very important to us and we're sorry to hear that our USB3SDOCKHDV has stopped working after 2 years. The USB3SDOCKHDV has a 3-year warranty with lifetime technical support and we want to help fix this for you. Please contact us at www.startech.com/support for a replacement. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
5
MacBook Air 2015 IOS 10.14.6 - Rock Solid
on December 2, 2019
Posted by: CLinChicago
I'm not going to write a lengthy review, other than to say this device is rock solid on my MacBook Air. Easy to follow instructions on their website re: install. I did have one small issue (my fault) and I called support. Support, in Ohio USA, answered on the 3rd ring. Solved it VERY quickly. I've been using this 6 months, and again, it's rock solid.
Written by a customer while visiting startech.com
Customer Rating
2
USB Devices Keep Dropping
on January 7, 2019
Posted by: Sylb
Connecting Docking station to monitor, wired keyboard, wireless mouse and printer via a StarTech switch SV231DDVDUA (2 Port DVI VGA Dual Monitor KVM Switch USB with Audio & USB 2.0 Hub) with StarTech cables.
On initial connection everything works through the dock, but after several minutes the keyboard, mouse and printer drop (USB Device Failures).
Video stays connect with 1 monitor via DVI connection.
Tried loading set-up software from site rather than disk provided and different USB ports, but same results. Another manufacturers docking station work fine with the switch.
Like StarTech and would like to resolve, but not working well at this time.
Response from startech.comBy Brian, Customer Support, January 9, 2019
We're sorry that the combination of products has not worked as expected. This combination of devices will work together but it is a more complex configuration.
You will need to use the HDMI and VGA video ports on the dock as VGA and DVI cannot be used at the same time with this model If you are using a wireless or gaming keyboard and mouse, we suggest connecting those devices to the 2 USB hub ports on the KVM switch.
We would be happy to go through the configuration and discuss some troubleshooting steps with you. To speak with a member of our Technical Support team, please call us toll-free at 1-800-265-1844 or chat live with us at StarTech.com/Chat.
You will need to use the HDMI and VGA video ports on the dock as VGA and DVI cannot be used at the same time with this model If you are using a wireless or gaming keyboard and mouse, we suggest connecting those devices to the 2 USB hub ports on the KVM switch.
We would be happy to go through the configuration and discuss some troubleshooting steps with you. To speak with a member of our Technical Support team, please call us toll-free at 1-800-265-1844 or chat live with us at StarTech.com/Chat.
Written by a customer while visiting startech.com