Customer reviews from ASUS.com
Refurbished Excellent - ROG XBOX Ally 7" 1080p FHD 120Hz Touchscreen Gaming Handheld AMD Ryzen Z2 A 16GB RAM 512GB SSD White
Average customer rating
4.6
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
19
4 Stars
7
3 Stars
3
2 Stars
0
1 Star
0
Customer Reviews for Refurbished Excellent - ROG XBOX Ally 7" 1080p FHD 120Hz Touchscreen Gaming Handheld AMD Ryzen Z2 A 16GB RAM 512GB SSD White
Customer Rating
5
Great addition to collection
on October 26, 2025
Posted by: priscilladivi_7713
[This review was collected as part of a promotion.] Quality of this piece is a gamer’s dream. Gameplay presents with a clear screen. Lots of battery life to play endless hours it. A great addition to a gamer’s collection. It’s sturdy and easy to hold in both hands during play time
Written by a customer while visiting ASUS.com
Customer Rating
3
Amazing device, misleading advertising.
on October 24, 2025
Posted by: dillonh8_7188
[This review was collected as part of a promotion.] This hand held is very powerful, allows you to game on steam from your x box or buy your own games on it. The issue I see with the device is that it is advertised as an Xbox to go. You can only play games that you own on the ally by cloud gaming into your own x box or if it’s a “play everywhere title”. They give you 3 months of Xbox premium but you need ultimate to download the pc games to the ally. Buying a steam deck would be cheaper and accomplish nearly the same.
Response from ASUS.comBy Chantae, CLM, October 27, 2025
Dear Dillonh8_7188,
Thank you for sharing your experience with the ROG Xbox Ally. We’re glad to hear you’ve found the device powerful and capable of supporting Steam and other platforms. We understand your concerns regarding the Xbox integration and how it’s presented. While the Ally offers access to Xbox cloud gaming and supports “Play Anywhere” titles, downloading PC games through Game Pass does require an Xbox Game Pass Ultimate subscription. We recognize that this distinction can be confusing, and we appreciate you pointing it out.
The feedback will be passed to our product and marketing teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510032369-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ROG Xbox Ally. We’re glad to hear you’ve found the device powerful and capable of supporting Steam and other platforms. We understand your concerns regarding the Xbox integration and how it’s presented. While the Ally offers access to Xbox cloud gaming and supports “Play Anywhere” titles, downloading PC games through Game Pass does require an Xbox Game Pass Ultimate subscription. We recognize that this distinction can be confusing, and we appreciate you pointing it out.
The feedback will be passed to our product and marketing teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510032369-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting ASUS.com
Customer Rating
5
Wonderful gaming system
on October 22, 2025
Posted by: heatherw539_5907
[This review was collected as part of a promotion.] Came tightly and securely packaged. Set up was easy even though it did need to be charge before hand. Very lightweight and easy to grip. Has the same exact interface as an Xbox
Written by a customer while visiting ASUS.com
Customer Rating
5
Asus Xbox ally
on October 22, 2025
Posted by: brittanyn128_8710
[This review was collected as part of a promotion.] This is the coolest handheld game console I have ever owned, I love the look of being a big Xbox controller, the picture and graphic quality is great, The sound is perfect and it's so much fun to play. I highly recommend this gaming system it's like a Nintendo switch but better.
Written by a customer while visiting ASUS.com
Customer Rating
5
my rig ally z1e
on October 17, 2025
Posted by: tabithaaaa
from Troy IL
I love my rog ally so much i have the z1e model and i have no problems with it
Written by a customer while visiting ASUS.com