Customer reviews from ASUS.com
Refurbished Excellent - ROG XBOX Ally 7" 1080p FHD 120Hz Touchscreen Gaming Handheld AMD Ryzen Z2 A 16GB RAM 512GB SSD White
Average customer rating
4.6
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
19
4 Stars
7
3 Stars
3
2 Stars
0
1 Star
0
Customer Reviews for Refurbished Excellent - ROG XBOX Ally 7" 1080p FHD 120Hz Touchscreen Gaming Handheld AMD Ryzen Z2 A 16GB RAM 512GB SSD White
Customer Rating
4
Get yourself one gamers !!!!
on December 6, 2025
Posted by: beauty_skincare_fan_6197
[This review was collected as part of a promotion.] I've never owned a hand held gaming system before and this one is super cool. It's works amazing and connects right away. It isn't slow at all and is easy to hold . The controls are a little confusing but it's like a Xbox controller I am kinda confused on how to work it all. I'm still learning as I go. This is a PC and Xbox in one and is a very cool item . It's got great siound and picture as well. It's kinda pricey but worth it. Take it with you on the go anytime. Only issue I have is everything is little print and I have a hard time reading and working it. I highly recommend!!!!
Written by a customer while visiting ASUS.com
Customer Rating
5
Love it
on December 5, 2025
Posted by: kadies8_7888
[This review was collected as part of a promotion.] Feedback of this is very helpful and the setup is easy Love the design of it and can hold perfectly in your hands. Button are all in tact and the materials is genuine.
Written by a customer while visiting ASUS.com
Customer Rating
4
unique design for gamers/computer users
on December 5, 2025
Posted by: stephhgee_1559
[This review was collected as part of a promotion.] The design is pretty unique (to me), with the wide and tall screen, control buttons on the back, the lights, its similarity to a controller which also makes for a comfortable hold. Some games are not compatible with the device, with some being workable to play and others not so much, and the apps will say whether or not they’re compatible. I didn’t do too much in the way of using it like a computer, but I like that it can be used as such, and that it can control your computer if you have Windows 11. The set up was easy, and I did find it to be a bit of a learning curve just trying to figure out all the controls to play games, but I picked it up quickly.
Written by a customer while visiting ASUS.com
Customer Rating
4
You'll love it, depending on your primary use for
on December 4, 2025
Posted by: ashleys1003_9222
[This review was collected as part of a promotion.] I received this product for free from Influenster and ASUS in exchange for my honest review. First off, the build quality? Legit solid. It feels premium in your hands, like something that should deliver a full portable-gaming experience. But here’s the thing, it’s basically an iPad in cosplay.
I wanted to completely love it, but it looks like a handheld console with its three different gaming aesthetics, but once you start using it, you realize it’s really just a handheld computer that can play games—not something that gives you that true, immersive gamer vibe. The controls especially. They look slick, but functionally they feel more decorative than operational. You can definitely use them, but they don’t deliver the responsiveness or precision you’d expect from an actual gaming handheld.
Concerning the software, downloading games has been a headache, although it connects to WiFi flawlessly. Titles show an error saying they’re already downloaded, yet they don’t appear in the library. Nothing kills the mood faster than wanting to dive into a new game and instead getting stuck in digital limbo.
Lastly, the features have "glitches". For example, the keyboard. Several times I was trying to sign in with my password on the lock screen and the keyboard wouldn’t activate properly.
Overall, the system has great hardware quality, and the concept is cool. But if you’re buying this expecting a true handheld-console experience, this isn’t quite that. It’s more like a tablet.
Still solid, but definitely has some issues.
Written by a customer while visiting ASUS.com
Customer Rating
5
Yes! Yes! Buy this!
on December 3, 2025
Posted by: mama_to_mbga_6583
[This review was collected as part of a promotion.] The ASUS ROG Xbox Ally has a 7” screen that is crystal clear screen that projects beautiful color. The volume goes pretty loud. The battery seems to last awhile. This fits really well in my hands and also in a child’s hands. The weight isn’t too heavy which I was really impressed with. I know this product can do way more and I’ve barely scratched the surface. I highly recommend for any gamer you know!
Written by a customer while visiting ASUS.com
Customer Rating
5
Fun to play!
on December 1, 2025
Posted by: ktott87_3377
[This review was collected as part of a promotion.] I love this system. It is easy to set up and get games. I don’t use as much as I want but it’s great on the weekends. It seems sturdy and well put together. I love how easy it is to hold and play! Great for a gift as well!
Written by a customer while visiting ASUS.com
Customer Rating
4
Really well built
on November 28, 2025
Posted by: horslessdude_2746
[This review was collected as part of a promotion.] Very well built and can handle multiple games. I love that they let you use epic games store, steam, and Xbox game pass. Mostly the games run very well, though I have noticed that there are some issues with the games when switching between apps, hence why the 4 stars. It's very comfortable in your hands and has vents on the back so it doesn't overheat as easily. I would say it's nice to get if you plan on traveling a lot.
Written by a customer while visiting ASUS.com
Customer Rating
3
Convenient
on November 25, 2025
Posted by: cubbybear2_5209
[This review was collected as part of a promotion.] The initial setup was easy but took a little bit but after that things went smoothly. The graphics and sounds are good and it fits nicely in your hands. I like that it's portable and you can take it with you places to play games. The battery life doesn't last long and could be better.
Response from ASUS.comBy Chantae, CLM, November 27, 2025
Dear Cubbybear2_5209,
Thank you for sharing your experience with the ROG Xbox Ally. We are glad to hear you found the setup smooth and enjoyed the graphics, sound quality, and portability of the device. We sincerely apologize, however, for the disappointment caused by the shorter battery life.
To help optimize battery performance, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510032369-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Thank you for sharing your experience with the ROG Xbox Ally. We are glad to hear you found the setup smooth and enjoyed the graphics, sound quality, and portability of the device. We sincerely apologize, however, for the disappointment caused by the shorter battery life.
To help optimize battery performance, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510032369-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Written by a customer while visiting ASUS.com