Customer Reviews for Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 910XL (ST3YL65AN) - Black
Customer Rating
1
Doesn't work in my HP printer
on June 4, 2024
Posted by: Vikki W
My HP Office Jet Pro 8030 shut down when I installed these recycled cartridges. They do not contain the special chip that identifies a "genuine HP" cartridge so I am without a printer until I can get HP brand cartridges.
Cartridges lack the HP chip and will not work in my printer. Staples didn't state this in their specs. Waste of time and money for me.
Response from StaplesBy Cindy, February 12, 2024
Dear Barry We truly regret hearing that you're not completely satisfied with your Staples HP 910XL replacement cartridge. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product.