Customer reviews from Staples
Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 910XL (ST3YL65AN) - Black
Average customer rating
1.7
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
4
4 Stars
2
3 Stars
3
2 Stars
0
1 Star
29
0%of customers recommend this product.
(
0 out of
4)
Customer Reviews for Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 910XL (ST3YL65AN) - Black
Customer Rating
1
Junk
on July 25, 2025
Posted by: MARY ANNE
It leaked all over my desk when I took it out of the package. I disabled the cartridge protection setting and it still won’t work.
Response from StaplesBy July 28, 2025
Dear Mary Anne We are sorry to hear you are not fully satisfied with your remanufactured HP 910XL cartridge. This may be a defect and we would like to assist you in resolving it. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you.
Written by a customer while visiting Staples
Customer Rating
1
Staples remanufactured DO NOT WORK
on July 25, 2025
Posted by: JACKIE H.
I have spent HOURS trying to modify my PRINTER so that it will accept these cartridges. Prior to May 2025 they would work. I now have over $60 of cartridges that DO NOT WORK - not recognized HP chip. HP has firmware that updates to includes dynamic security that checks these cartridges...firmware roll-backs have not worked for me...but I should not need to!
Response from StaplesBy July 28, 2025
Dear Jackie H. Thank you for your feedback. We are sorry to hear you are not fully satisfied with your HP 910XL BRAND remanufactured cartridge. This could be related to a firmware update pushed by HP to your printer. If that is the case we would be happy to replace the cartridge with inkjets that are compatible with your printer. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you!
Written by a customer while visiting Staples
Posted by: STAN C.
Verified Purchase:Yes
One had ink in packing before it was open the other one open it and take off orange cover and ink run all over the desk . need to go back and get HP ink for printer
Response from StaplesBy July 22, 2025
Dear Stan C. We are sorry to hear you are not fully satisfied with your remanufactured HP cartridge. This may be a defect and we would like to assist you in resolving it. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you.
Written by a customer while visiting Staples
Posted by: J.M.
Verified Purchase:Yes
The ink description gives the impression it is compatible with an hp printer but it is not. the hp printer does not recognize it because it does not have an hp chip so it will not print
Response from StaplesBy June 30, 2025
Dear Joan M Thank you for your feedback. We are sorry to hear you are not fully satisfied with your HP 910XL BRAND remanufactured cartridge. This could be related to a firmware update pushed by HP to your printer. If that is the case we would be happy to replace the cartridge with inkjets that are compatible with your printer. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you!
Written by a customer while visiting Staples
Customer Rating
1
HP printer will not accept the remanufactured cartridges.
on May 20, 2025
Posted by: M.W.
Verified Purchase:Yes
HP printer will not accept the remanufactured cartridges. Cannot recommend for HP printer use.
Response from StaplesBy June 9, 2025
Dear Metzer W. Thank you for your feedback. We are sorry to hear you are not fully satisfied with your HP 910XL BRAND remanufactured cartridge. This could be related to a firmware update pushed by HP to your printer. If that is the case we would be happy to replace the cartridge with inkjets that are compatible with your printer. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you!
Written by a customer while visiting Staples
Posted by: C.D.
Verified Purchase:Yes
Great service. The store brand printer ink was out of stock and the store at 07860 was most helpful. It arrived via mail within 2 days> Have not yet installed it.
Response from StaplesBy June 9, 2025
Dear Craig D. Thank you so much for taking the time to write a review- this made our day! We value our customers’ feedback. If you ever have questions feel free to please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548.
Written by a customer while visiting Staples
Posted by: PEGGY L.
Verified Purchase:Yes
My printer wouldn't accept them
Response from StaplesBy June 9, 2025
Dear Peggy L Thank you for your feedback. We are sorry to hear you are not fully satisfied with your HP 910XL BRAND remanufactured cartridge. This could be related to a firmware update pushed by HP to your printer. If that is the case we would be happy to replace the cartridge with inkjets that are compatible with your printer. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you!
Written by a customer while visiting Staples
Customer Rating
1
This does not work with HP printers
on December 25, 2024
Posted by: Pam M.
firmware will block its use
Written by a customer while visiting Staples