Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(879 Reviews)
Rating breakdown 879 reviews
5 Stars
652
4 Stars
94
3 Stars
40
2 Stars
28
1 Star
65
83%of customers recommend this product.
(
462 out of
556)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
1
black silk turn too muck!
on August 3, 2019
Posted by: chrisw
from pine
Gender:Male
first i've been a true and loyal customer for 30 plus years and when i was introduced to this version awhile back, i was like WOW, finally coffee that has awesome aroma that fills the room with the notes anticipating your first cup of joe! Guess what? Thats gone in the last few batches I bought and you hafta add more too achieve the richness also. More of a chickrey flavor! WHAT HAPPENED?
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
what happened?
on August 2, 2019
Posted by: marie61
from hannibal
Gender:Female
for the past mnth or so, its bitter and punch, what happened to it?
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
3
It hasn't been hitting the spot.
on July 24, 2019
Posted by: Jayy
from TX
Gender:Female
I was wondering why I hadn't been getting the same energy and taste from the same coffee I've been buying for years. It makes me feel sleepy, groggy and I just leave it in the cupboard and go for other energy drinks to get my day going. At first I thought it was just me, but I did notice a new bitter taste, so I decided to come and check for curiosity, and sure enough... it's not just me that notices this difference. And I'm not even an expert in coffee, just used the same coffee... it's become weak, and I considered it the strongest.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
using for years, now BITTER, LIKE CHEAP CHICKORY
on July 20, 2019
Posted by: ALDO
using BLACK SILK for years, now BITTER, LIKE CHEAP CHICKORY. BEEN loyal customer of folgers balck silk for years. now it taste like bitter garbage
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Not the same
on July 20, 2019
Posted by: Sparky72116
from Warren Arkansas
Gender:Male
As some of the others have stated Black Silk has changed and not for the better. I thought that I had gotten a mislabeled can, but realized the next time I bought coffee that it had changed.
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Dark roast lovers dream in can!
on July 15, 2019
Posted by: Bobbi bo gaurd
from Jacksonville Arkansas
Gender:Male
So pleased with this style coffee !
Big Ups Folgers !
Big Ups Folgers !
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
I am saddened by the change of Black Silk
on July 9, 2019
Posted by: Sarahsue
from Vincennes
Gender:Female
I am very upset that you have changed Black silk. Please go back to the rich, dark coffee we used to enjoy.
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Change?
on July 9, 2019
Posted by: sorry customer
from L. A. Fla.
Gender:Male
At the store I noticed Black Silk now says "roastmaster series" and it was a lighter coffee. back at the store I went thru and bought the NON roastmaster series.. Fix it or forget it!
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, August 6, 2019
Thank you for reaching out! We can assure our Black Silk Roast is still the same coffee you know and love, and has not changed. We simply updated the labeling to reflect that Black Silk is part of our Roast Master Series, meaning it is a premium blend, perfect for various brewing methods. We apologize for any confusion this may have caused, and hope you continue to enjoy our products.
Written by a customer while visiting folgerscoffee.com