Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
629
4 Stars
91
3 Stars
39
2 Stars
28
1 Star
64
83%of customers recommend this product.
(
459 out of
552)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
5
Best coffeee EVER !
on January 5, 2021
Posted by: Coffee gal 72
from Iowa
Gender:Female
I will only buy Black Silk now ! It has a rich , full flavor !
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Agreeing w/Others on Black Silk going weak
on December 26, 2020
Posted by: Harpo
from Philly
Gender:Female
Was looking for somewhere to find out what's gone wrong w/Back Silk ... which I've loved for years. I gather it's NOT my imagination ... with so many others perceiving the same weakening.
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Not the Same
on December 25, 2020
Posted by: Locksmith greg
from Atlanta, ga
Gender:Male
I thought maybe there was something else going on after reading the reviews . BUT after changing the water, the filter brand , adding more to the ratio, and then 2 (two) different coffemakers, (second one this month) this is not the same as last years. Last year batch got 5 stars
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
So good
on December 19, 2020
Posted by: RB06
from New Jersey
Gender:Male
So good can’t beat the taste especially for the price !
I would recommend this to a friend!
Response from folgerscoffee.comBy Allison, Consumer Care, January 8, 2021
Thanks so much for your review! We are glad to hear you love our Black Silk Coffee.
Written by a customer while visiting folgerscoffee.com
Customer Rating
3
Something has definitely changed
on November 24, 2020
Posted by: twohuskies
from Charlotte, NC
Gender:Female
I don't know what's happened to Black Silk, but I agree with the other reviews - something has definitely changed. It is weak and even the grounds aren't as dark as they used to be. Folgers, whatever you changed has ruined the coffee I've been drinking for many years. Bring back the BLACK in black silk!
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Somethings different
on November 19, 2020
Posted by: Scoobys mom
from Tampa Fl
Gender:Female
I agree with a previous reviewer. Something has changed with Black Silk its not as good as it was in the beginning.
Response from folgerscoffee.comBy Folgers, Consumer Care, November 25, 2020
While we can assure you we have not reformulated our Folgers® Black Silk, we thank you for bringing to our attention that you have noticed something different. We would love to learn more about your experience and have reached out via email to see how we can help! We hope to hear from you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
3
It’s okay
on November 2, 2020
Posted by: Leo1
Gender:Male
I’m a loyal Folgers Classic Roast customer, I bought the small 10oz can of this coffee which is good cause it isn’t my favorite. If you like Classic Roast stay with it as I will be. I find this actually has less flavor than Classic Roast. I don’t know if the roasting cooks out aroma or if this one has less Robusta beans but it’s not for me. Btw I think a lot of us would like to see the metal tin Folgers can make a comeback. Coffee just tastes better out of a tin can. Really locks in the flavor. Classic Roast > Black Silk
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
What changed? It is so weak now
on October 31, 2020
Posted by: Anonymous
Gender:Female
I have been drinking Folgers Black Silk for years. It was a smooth yet bold. Now it is so weak. I have even tried the strong brew on my keruig. No luck. I just want it to be like it was.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, November 18, 2020
As being such a loyal consumer of our for so long, you know a weak taste is certainly not up to our flavor or quality standards. Thank you for bringing this to our attention, Jenny, we have reached out via email to see if we can learn more. Hope to speak soon!
Written by a customer while visiting folgerscoffee.com