Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(852 Reviews)
Rating breakdown 852 reviews
5 Stars
629
4 Stars
91
3 Stars
39
2 Stars
28
1 Star
65
83%of customers recommend this product.
(
459 out of
553)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
1
Disappointed lately
on September 6, 2021
Posted by: Paula Michelle
from North Dartmouth, MA
Gender:Female
We are big coffee drinkers in our house and have always enjoyed Black silk. Lately we have noticed it's flavor is very weak. Something has changed and we are now changing brands as we refuse to spend another dime on poor quality coffee. It's unfortunate since we had really enjoyed the Folgers Black Silk brand for the past few years.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, September 23, 2021
We're sorry to hear that you've noticed this lack of flavor from our Black Silk as this certainly is not the quality that we expect from any of our coffee products. We greatly appreciate you taking the time to make us aware of what you've been experiencing. So we can learn more and best help, we're reaching out to you via email. We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
4
Ground too fine
on July 20, 2021
Posted by: Janepl
from Texas
Gender:Female
I LOVE Black Silk but have noticed over the last few month it seems some finer grounds are mixed in and it causes my filter to clog and overflow. I don’t want to use a coffee press, I want my old Black Silk back.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Wow
on July 19, 2021
Posted by: D2021
from NY
Gender:Male
I decided to try Black silk as i have been drinking dark roast and I'm so glad I did. The flavor is great and the aroma smells wonderful.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Black Silk
on July 7, 2021
Posted by: MDDJHR
from Branson Missouri
Gender:Female
For the last year the color and boldness of the Black Silk coffee is no longer dark and bold. It looks and taste like classic. The Noir looks and taste like Black silk once did at a higher price. This is dissappointing.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, July 15, 2021
We are sorry to hear that you've noticed this lack of flavor and off color with our Black Silk for the last year. We take this very seriously as we pride ourselves on the high standard of quality we uphold for all of our products and we want to assure you that what you have experienced certainly is not what we expect from our FOL Black Silk. So we can gather more information for our Quality Assurance Team to investigate your experience, we are reaching out via email. Thank you again for taking the time to make us aware, we look forward to connecting with you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
best for your buck
on June 16, 2021
Posted by: pitboxer
from Texas
Gender:Male
I just like good coffee. I am most definitely not a coffee snob, the price I pay having nothing to do with my perception of the coffee. I have paid a LOT more for inferior coffee. Black Silk has been my coffee for a long time, and I don't see that changing.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Great to drink as black coffee
on June 15, 2021
Posted by: ChelsiS
Love this coffee add a little sugar to make it sweeter and its even better.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Meh!
on June 10, 2021
Posted by: JS517
from Alberta
Gender:Female
First few times we had this coffee it was amazing ! Just bought some after not using for a few years and I’m disappointed ! It’s much weaker than I remember ! It’s like watered down coffee !
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, June 10, 2021
We are sorry to hear that you've had this experience as this is certainly not the quality that we expect from our Black Silk Coffee, either. So we can learn more about your experience and best help, we are reaching out to you via email. We look forward to connecting with you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Best coffee ever!
on June 2, 2021
Posted by: Khadijah
from Nyc
Gender:Female
I love strong coffee and was looking for the perfect coffee to brew in my ninja coffee bar. This the one!! 5 scoops for travel size over ice. Thank me later Starbucks could never!!!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com