Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(878 Reviews)
Rating breakdown 878 reviews
5 Stars
651
4 Stars
94
3 Stars
40
2 Stars
28
1 Star
65
83%of customers recommend this product.
(
462 out of
556)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
3
Lost its boldness
on May 24, 2026
Posted by: Anonymous
Black Silk seems to have lost its rich, bold flavor. Time to start searching for a new brand. It’s just not what it once was.
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Black silk falling behind
on May 12, 2026
Posted by: jimmiec
from Florida
Let me open with I love Folgers coffee. I also love other coffees of the same caliber. Black silk was my choice. Recently, I’ve noticed a change in the flavour. It’s not as bold, robust, and , and at the same time, smooth as it once was. It’s taste rather watered down, not as rich in depth as it once was. I lean. towards dark roasts, bold and rich in depth. I hope this is only a temporary situation. Thank you. Regards, jimmiec
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Educational, Consumer Care, May 19, 2026
We sincerely appreciate your loyalty to our products! However, we are sorry to hear about your experience, as our Folgers Black Silk Coffee have not changed and the quality you described certainly does not meet our quality expectations either. Please know that we value the opportunity to receive your honest feedback on this matter, and will inform our team of your experience. We are also reaching out to you via email, so we may learn more and to best help. We look forward to connecting with you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
1st time
on April 28, 2026
Posted by: Chief750
from The Free State of Florida
I tried this and was not disappointed - delicious!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Black silk coffee
on April 23, 2026
Posted by: Toot
This is the best coffee bold smooth and aroma tasty to the last drop of coffee.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Tastes like ashes and mud now! Horrible!
on April 15, 2026
Posted by: Shelci
from West Seneca. NY
What once was an amazingly beautiful flavor in your Black Silk coffee has now turned to an ashy disgusting muddled mess. I've been a Folgers girl on my life and drinking black silk since it came out. I will no longer be buying any of your products since they are twice the price for half amount of coffee and now tastes like crap.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Consumer Relations, April 29, 2026
Thank you for reaching out. We are sorry to hear about your recent experience with our product. We want to assure you that our products are made with the best quality ingredients available and by the most carefully controlled procedures known in the food industry. So we can learn more and best help, we have reached out to you directly via email. We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Best part of waking up!
on April 2, 2026
Posted by: Mni5dk
from Texas
Best part of waking up... I love the dark strong flavor of Black Silk. Its smooth without being bitter. Wakes me up in minutes. Good anytime!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Love it !!!
on March 27, 2026
Posted by: Mario407
from Kissimmee Fl
This is one of our favorite coffees due to its smell and smooth taste.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
on March 12, 2026
Posted by: Hannah1
from South Carolina
This has been my favorite coffee and what I’ve bought for years, but for awhile now it’s been bad. It used to smell amazing and now smells like burnt like cigarette ashes, and you can taste that smell too. It also seems weaker, plus the price went up a bunch. I feel bamboozled, bring back my old delicious coffee.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Consumer Relations, March 18, 2026
Thank you for bringing this to our attention, this isn't the quality we expect, nor the experience we want you to have with our products. So we can learn more and best help, we have reached out to you directly via email. We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com