Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
629
4 Stars
91
3 Stars
39
2 Stars
28
1 Star
64
83%of customers recommend this product.
(
459 out of
552)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
1
Has this changed?
on May 25, 2022
Posted by: Steph772
from Orlando
Gender:Female
I’ve been drinking black silk for years. Why is it different? It suddenly makes me horribly sick. I can’t drink it at all. It’s labeled gluten free but I don’t think it is.
Response from folgerscoffee.comBy Folgers, Consumer Care, May 30, 2022
We're sorry to hear about your experience! Our coffee products are not verified gluten-free, but coffee itself is not a source of gluten. Our coffees are produced in a dedicated facility where no other types of agricultural crops are handled or processed. However, due to the use of common equipment within the agricultural community to harvest, store, and transport crops; our roast and ground products may contain trace amounts of grain-based ingredients. We do not test our coffee products for the presence of gluten, and due to the complex supply chain, this product is not verified as gluten free.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Something has changed.
on May 25, 2022
Posted by: Mark74
from Beaver Falls, Pa
Gender:Male
I have been drinking Black Silk for years. I agree with coffee drinker 78. It doesn’t smell or look the same. It actually looks like classic roast. My wife and I have both had stomach issues. Does anyone know what is going on?
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, May 30, 2022
Thanks for reaching out! While we have not changed our Black Silk, we're sorry to hear about your experience. We are reaching out via email to learn more and best help. We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Was my favorite
on May 23, 2022
Posted by: DLP1204
from Lake Placid Florida
Gender:Female
Totally agree with coffee lover 78, I had never bought dark coffee before bought it when it was in the black container totally smooth rich, fell in love with it I bought two big containers of it, definitely not the same!
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, May 30, 2022
Thanks for reaching out. Please know that we have not changed or reformulated our coffee, so we're sorry to hear about your recent experience. So we may learn more about this and best help, we have reached out via email. We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Fabulous
on May 19, 2022
Posted by: conniem54
I absolutely love this coffee. It’s my favorite next to an espresso. It’s smooth with a nice punch of dark coffee and caffeine.
Written by a customer while visiting influenster.com
Customer Rating
5
Absolute best coffee
on May 9, 2022
Posted by: Lwmayes
from Hendersonville, TN
Gender:Male
We have been using the Black Silk coffee for at least 2 years and it is fantastic. It is very smooth and doesn't have the bitter aftertaste that some of the lighter toast coffees have. Love it!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
My go to, I
on May 5, 2022
Posted by: kenziep32
My go to, I know there are fancier brands are there but folders is such a comfort brand. If you haven't went dark yet try it!!!
Written by a customer while visiting influenster.com
Customer Rating
4
Folgers Black silk
on May 1, 2022
Posted by: courtneys12
Folgers black silk is not my usual darkness of coffee, however I was out and this is what my friend drinks that loaned me some. My thoughts are is it’s a lighter more gentle coffee. I prefer a bit darker but this definitely got the job done if you coffee drinkers know what I mean. I also drink coffee in the evening times as well as morning so I feel this would be perfect for me during that time.
Written by a customer while visiting influenster.com
Customer Rating
2
Has it changed?
on April 30, 2022
Posted by: Coffee lover 78
from Illinois
Gender:Female
Black silk used to be hands down my favorite coffee! Now I’m disappointed. It’s different. It doesn’t smell the same in the container, doesn’t smell the same when being brewed. It has me looking for a new brand
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, May 3, 2022
Thank you for your loyalty to our product. We certainly apologize for your unusual experience and appreciate you bringing it to our attention so that we may forward it to the appropriate personnel. Many factors can cause an off aroma in coffee, including improper product storage while in warehouse or transportation before reaching shelves. We are reaching out to you via email and hope to connect with you soon to learn more.
Written by a customer while visiting folgerscoffee.com