Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(852 Reviews)
Rating breakdown 852 reviews
5 Stars
629
4 Stars
91
3 Stars
39
2 Stars
28
1 Star
65
83%of customers recommend this product.
(
459 out of
553)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
1
Disappointed
on March 1, 2023
Posted by: BalckSilkFan2023
from Tn
Gender:Female
My husband and I have been buying the Black silk ground coffee for YEARS. For whatever reason, something has changed. The coffee is repulsive and lacks the robust flavors we fell in love with. Now I have a 2lb jug of some of the worst black silk coffee grounds I have ever bought. Please fix your coffee! Something is seriously off!
Response from folgerscoffee.comBy Folgers, Consumer Care, March 9, 2023
The off flavor you've described about our Black Silk coffee definitely is not the quality of taste that we expect from this product either. So we may learn more and best help, we're reaching out to you via email, and look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Best coffee
on February 17, 2023
Posted by: Aprildj
from Texas
Gender:Female
I’ve been buying this coffee for years! No others compares too how amazing the tastes is! Once I went black silk I’ll never go back!!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
4
Black Silk container
on February 8, 2023
Posted by: Danad
from Pittsburgh,PA
We love the taste of Black Silk. It’s sort of same taste as our prior ( and much more expensive) coffee. But the only option for purchase is plastic container. Plastic , in this day and age, is not that recyclable. Are you all considering, at all, a way to package it that is more sustainable and helpful? Wouldn’t a foil bag , sealed tight, work?
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Folgers
on February 7, 2023
Posted by: Anonymous
from Toledo Ohio
Gender:Female
I love the silk folgers I've had no problem with it and I would recommend it to my friends
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Best dark roast coffee
on January 25, 2023
Posted by: Lokigirl70
from Florida
Gender:Female
Black silk is my favorite to drink hot or iced. It's so smooth and holds up well with sugar and cream.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Far cry from dark
on January 22, 2023
Posted by: Erine
from New Jersey
Gender:Female
Dark coffee drinkers this is NOT for you. It's more bitter than dark rich smooth flavor. It's more of a medium roast. The grind is thicker too. I bought it because I was looking for a more affordable dark coffee but it's exactly what I paid for, cheaper coffee. Good advertising though, it got me.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer relations, February 7, 2023
We appreciate you reaching out, Erine. We are disappointed to hear that you did not care for our Black Silk Coffee. Careful consideration of our consumers' likes and dislikes play a vital role in the continuous evaluation of our products, and we appreciate the time you have taken to bring your experience to our attention. So we can learn more and let our team know, we're reaching out to you via email. We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Much weaker
on December 27, 2022
Posted by: Junebug77
from Ohio
Gender:Female
Me & my sisters have been drinking black silk for years. Fir some reason it's weak now & doesn't have that rich robust taste like it used to that could differentiate between any other coffee. In addition, the cost has become too high.
Folgers, what was done to change the black silk?
Folgers, what was done to change the black silk?
Response from folgerscoffee.comBy Folgers, Consumer relations, February 7, 2023
We appreciate your loyalty to Folgers over the years and are disappointed to hear about your recent experience with our Folgers Gourmet Supreme coffee. Rest assured this is certainly not up to the quality standards we set for our products. We are reaching out to you via email so we can learn more about your experience and best help. We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Best coffee ever!!!
on December 4, 2022
Posted by: GeorgiaCoffeeLady70
from South Georgia
Gender:Female
I want to start by saying my husband and I have been drinking black silk exclusively for years. I drink it from the time I get up till bedtime. Iced. We go through a lot of it. But the high cost is now making have to switch brands and that is horrid as the others taste like bad gas station coffee!!! It’s been great folders!!!!!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com